At KPMG in Canada, our people bring their unique perspectives to Canada’s most important challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where your career can make a difference.

KPMG’s Strategy & Operations Advisory practice is seeking a Manager to support and deliver transformation initiatives across our Insurance clients, with a focus on P&C Insurance, Life & Health Insurance, and Workers’ Compensation. We are looking for people who are genuinely excited about the Insurance industry and how insurance organizations can shape more compelling offerings, better support customers and distribution partners, streamline workflows, and grow sustainably.

• Lead the planning and delivery of complex client workstreams or smaller end-to-end engagements, ensuring high-quality, on-time outcomes.
• Drive strategic and operational transformation initiatives across front-, middle-, and back-office functions within Insurance organizations, covering core areas such as Digital, Distribution, Underwriting, Claims, Policy Administration, and related functions.
• Serve as a key day-to-day client contact, building trusted relationships with director- and VP-level stakeholders.
• Translate business strategies into practical change – from growth strategy and “where to play” decisions to target operating model design across people, process, technology, data, etc. For example, “what work should be performed?,” “who should perform that work?,” “How should it flow?,” “what systems should enable it?,” “what data could unlock better decisions and customer experiences?”
• Manage, coach, and develop engagement teams (typically 3-5 practitioners), fostering KPMG’s Open Feedback culture.
• Contribute to business development through proposal development, client presentations, and identification of follow-on opportunities – bringing curiosity about the problems insurance organizations are trying to solve and energy to shaping practical and sustainable solutions.
• Collaborate with other Advisory service lines to deliver integrated client solutions.

• 5–7 years of combined consulting and/or industry experience within Financial Services, ideally in Insurance (P&C, L&H, and/or Workers’ Compensation).
• Experience supporting or leading strategic and operational change, including growth strategy, operating model design, process improvement, customer experience, or business transformation initiatives.

• Strong understanding of how people, process, technology, and data come together to improve insurance operations and customer outcomes.

• Demonstrated ability to manage teams and orchestrate complex workstreams in fast-paced, client-facing environments; exposure to large-scale technology-enabled business transformations (e.g., core policy / claims administrations system implementations) is strongly valued.

• We also value a genuine interest in how the latest technologies can improve ways of working and help insurance organizations better serve their customers (e.g., experience exploring, solutioning, piloting, and/or deploying AI into day-to-day operations).

• Undergraduate degree required; MBA, PMP, insurance designation (e.g., CIP, CRM), or relevant professional designation is an asset.

• You are motivated, collaborative, easy to work with, excited to learn, and known for strong attention to detail.

KPMG Ontario Region Pay Range Information

The expected base salary range for this position is $125,000 to $140,000 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

Providing you with the support you need to be at your best

Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.

AI Usage

We embrace the use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing applications or surfacing relevant qualifications. However, no hiring decisions are made using AI. Every hiring decision is made by our hiring managers and recruitment professionals, who are equipped with training that empowers them to use these tools responsibly. AI technologies used in our recruitment process undergo detailed risk assessments, including security and privacy requirements, that align with KPMG’s Trusted AI framework.

We believe technology should empower human judgment, not replace it. It’s one of the many ways we’re delivering on our vision of being a technology-first, people-driven firm.