At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

The Regional Culture & Experience Leader is the senior regional leader responsible for elevating the office experience, strengthening operational excellence, and activating KPMG’s culture across a portfolio of offices. This role ensures every location reflects the firm’s values, operates with discipline, and delivers a consistent, high‑quality experience for our people and our clients.

Partnering closely with the Regional Managing Partner (RMP), Functional Management Partners (FMP), and the Regional Leadership Team (RLT), this role:

• Enables leaders to stay externally focused on clients, markets, and community impact by ensuring internal operations run seamlessly.
• Drives office operations, culture activation, community engagement, and change adoption across the region.
• Executes national strategies locally, adapting initiatives in ways that reflect regional needs, business priorities, and office realities.

This is a key leadership role that defines the cultural tone of our offices and strengthens the firm’s presence in the market.

Strategic Advisor & Regional Leadership Partner

• Act as a trusted advisor to the RMP, FMP’s, and RLT on office operations, culture, experience, and change impacts.
• Translate national strategies into actionable regional plans that support market growth, talent experience, and operational discipline.
• Lead business planning across the region and ensure office‑level plans actively strengthen client engagement, team collaboration, and market priorities.

Regional Office Operations Leadership

• Lead all regional office operations to create a polished, professional, and client‑ready environment that reflects KPMG’s brand.
• Oversee Office Services and Administrative teams to ensure consistency, operational rigor, and a seamless experience across every location.
• Shape office environments to support market growth — including space planning, design, and utilization — ensuring decisions reinforce collaboration, client delivery, and business development (final approvals remain with the RMP).
• Build strong operational foundations that allow regional leaders to deepen market relationships and enhance their external presence.

Transformation Leadership & Change Enablement

• Lead regional adoption of firmwide transformation initiatives that strengthen client delivery, operational agility, and team collaboration.
• Serve as the strategic conduit between regional leaders, National Change teams, and the Transformation Office to ensure alignment and business‑centered execution.
• Surface risks, opportunities, and local insights to adapt approaches in ways that protect client outcomes and maintain regional momentum.
• Support rollout of initiatives that improve efficiency, digital enablement, service quality, and collaboration.

Culture Activation & Community Building

• Strengthen the overall office experience across the region by bringing the firm’s culture and brand to life in ways that enhance collaboration, support operational excellence, and reinforce a professional, client‑ready environment.
• Translate national culture and experience strategies into high‑impact regional activation, ensuring programs resonate locally and contribute to a consistent, high‑quality experience for both teams and clients.
• Oversee key regional office experience touchpoints—including onboarding, events, and governance—to ensure every location operates smoothly, reflects national standards, and enables strong market and client delivery.
• Advance Inclusion, Diversity & Equity (ID&E) through locally relevant initiatives and support for People Network Groups (PNGs), fostering a culture that reflects our communities, strengthens internal networks, and elevates the firm’s external presence.
• Lead regional community engagement by overseeing KPMG Impact activities, volunteer programs, and local partnerships that reinforce KPMG’s visibility, reputation, and commitment to social responsibility.

• Bachelor’s degree in Business, or a related field.
• Demonstrated experience leading change management initiatives and/or change‑management certification (e.g., Prosci).
• 10+ years of progressive leadership experience across regional operations, office services, administration, or transformation.
• Proven success leading multi‑site operational portfolios and driving change in complex, matrixed environments. Exceptional written and verbal communication, with the ability to influence senior leaders and tailor messaging to multiple audiences.
• Strong leadership and people‑development capabilities; fosters an inclusive, collaborative, and high‑performance environment.
• Advanced project and portfolio management skills; can manage multiple priorities with discipline and transparency.
• Demonstrated experience leading transformation initiatives involving new technologies, processes, or organizational models.
• Strong analytical and business planning skills, with the ability to assess operations and identify improvements.
• Passion for developing people, building community, and creating meaningful workplace experiences.
• Advanced MS PowerPoint and Excel skills, able to tailor content and depth for executive audiences.

Providing you with the support you need to be at your best

Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.

AI Usage

We embrace the use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing applications or surfacing relevant qualifications. However, no hiring decisions are made using AI. Every hiring decision is made by our hiring managers and recruitment professionals, who are equipped with training that empowers them to use these tools responsibly. AI technologies used in our recruitment process undergo detailed risk assessments, including security and privacy requirements, that align with KPMG’s Trusted AI framework.

We believe technology should empower human judgment, not replace it. It’s one of the many ways we’re delivering on our vision of being a technology-first, people-driven firm.