The opportunity

You’ll join our Enterprise Support Services (ESS) team helping to support the important business enablement functions that keep our organization running strong. As a driven administrative professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY’s growth and profitability.

Your key responsibilities

As the Receptionist and first point of contact for the firm you are the face of EY. You are a driven workplace services professional who enjoys working in tandem with your colleagues while striving to understand and anticipate customer’s needs to exceed expectations. Your key responsibilities also include:

• Greeting visitors: Receive & welcome visitors to the office in a professional, courteous manner.
• Incoming calls: Answer queries and directs calls.
• Security badges: Maintain and track all office & building security badges.
• Electronic Visitor Log: Check visitors in & out.
• Light housekeeping: wiping down counters, emptying dishwasher, maintaining reception area.
• Meeting preparation: Coordinate meeting room bookings, room set up, including ordering catering, tear down/clean up.
• Mail/courier: sorting, distributing documents & packages; preparing documents and packages for pick up or delivery.
• Equipment management: Understand and operate office equipment, place service calls as needed.
• Supply provisioning & inventory control: Ordering, maintaining & distributing office supplies.
• Reception Reference Manual: Refer to and update reception manual as needed.
• Assistance to colleagues: Assist colleagues in the Business Services Group (BSG) with client engagement support, archiving and EY’s client relationship management tool.
• Overtime required as needed.

Skills and attributes for success

• Committed to contributing to a strong team culture to ensure success.
• Develop and maintain relationships to efficiently leverage expertise.
• Sound judgement regarding confidential and sensitive matters.
• Proven ability to meet multiple and/or unexpected deadlines in a demanding environment.
• Aptitude to differentiate when to act independently or team with others.

To qualify for the role, you must have

• Exceptional client service experience.
• Strong communication skills, including active listening.

Ideally, you’ll also have

• Reception experience
• Professional services firm experience
• Post-secondary education

This job posting relates to an existing vacancy within our organization.

Are you ready to shape your future with confidence? Apply today.

To help create the best experience during the recruitment process, please describe any accommodations you may need.

Inclusiveness at EY

Inclusiveness is at the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.

Learn about our commitment to Inclusiveness at https://www.ey.com/en_ca/about-us/corporate-responsibility/equity

At EY, we use artificial intelligence (AI) tools as one element of our recruitment process to enhance efficiency and improve the candidate experience. While AI supports us in our process, human judgment and decision-making remain integral in our candidate experience. We are committed to the responsible use of AI, and our practices are continuously reviewed and refined to ensure they align with ethical principles and regulatory requirements.

To all recruitment agencies: EY does not accept unsolicited resumes from recruitment agencies. Any resumes submitted without a prior agreement or request from our hiring team will not be considered. EY is not responsible for any fees related to unsolicited resumes.