Work in Tech

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Position PAS Client configuration & engagement onboarding

Rank Senior

Education Any Bachelor's Degree.MBA and agile/scrum exposure desirable

Experience

• Minimum 3-6+ years of work experience for a Senior in a functional/techno-functional role supporting product development and/or client implementation. Preferred mobility Managed Services, Integrated mobility technology, mobility service provider or vendors.

EY is a global leader in Assurance, Tax, Consulting, Strategy and Transaction Services. We develop, implement, and integrate our services, solutions, products and people expertise to better serve our clients and build a better working world.

The People Advisory Services (PAS) mobility offering is a sub service line of Tax focused on helping clients manage risks, complex compliance, and reporting requirements inherent in deploying a globally mobile workforce.

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network playing a vital role in the delivery of the EY growth strategy. The PAS team at GDS works side-by-side with the firm's partners, clients, various subject matter experts and technology team in developing domain-led, technology enabled services and solutions that enhance value, improve efficiencies, and enable our people, business and clients with disruptive and market leading services and products.

The opportunity

We are looking for a Senior with expertise in client configuration and onboarding who is keen to work in a fast-paced business, adding value by pragmatically applying their unique skills to help us deliver our strategy in an ever-changing environment.

Job description:

As a client configuration & engagement onboarding POC, you will be responsible to execute the end-to-end onboarding process for new clients into MTO technology, manage and oversee the configurations to meet client specification.

Key responsibilities:

• Develop and refine the client onboarding process to ensure it meets the requirement as product evolves.
• Conduct/participate in briefing sessions with engagement teams on onboarding process.
• Collaborate with client contacts to gather client onboarding data and understand their specific requirements for configurations.
• Collaborate with technical team for tenant creation and tech configurations.
• Perform functional configurations in system in collaboration with engagement teams.
• Handle various implementation activities like user onboarding, domain whitelisting, data mapping, persona mapping, service management configuration etc.
• Conduct thorough testing of configured solutions to ensure they meet client requirements and are free from defects.
• Assist clients with troubleshooting issues related to product configuration, provide timely resolutions and support. Handle risks and delays during onboarding process.
• Serve as the primary point of contact for clients during onboarding and configuration process keeping them informed of progress and manage expectations.
• Conduct training sessions for engagement teams on how to use and manage their configurations.
• Identify opportunities for process improvements in configuration and onboarding process to enhance client satisfaction. Refresh onboarding templates, SOPs and other onboarding artifacts as needed.

• Participate in backlog review meetings and recommend configuration solutions based on client needs.
• Create detailed documentation of client configurations including technical specifications and set-up instructions.

Skills requirement:

• Proven experience as an onboarding/configuration POC or similar role, preferably in a corporate environment or consulting firm. Migration/transition experience will be an added advantage.
• Ability to quickly learn and understand new technology.

• Strong working knowledge and understanding of technology tools such as – ServiceNow, ADO, Excel (Advanced), Word, Visio
• Strong analytical and problem-solving skills, with the ability to interpret complex data and make sound decisions.
• Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels.
• Flexibility to adjust to multiple demands, shifting priorities, manage ambiguity and rapid change.
• Cross cultural awareness and sensitivity with ability to adapt work styles to interact with both internal and client team members.
• Ability to build and maintain good working relationship across many different functions and organization levels.
• Demonstrated experience in documenting technology/transition steps.

What we offer

• We offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.
• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success, as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.