We are banking at another level.

Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to fuel the success of Canadian entrepreneurs.

Choosing BDC as your employer also means:

• Flexible and competitive benefits, including an Employee Savings and Investment Plan where BDC matches part of your voluntary contributions, a Defined Benefit Pension Plan, a $750 wellness and health care spending account, to name a few

• In addition to paid vacation each year, five personal days, sick days as necessary, and our offices are closed from December 25 to January 1

• A hybrid work model that truly balances work and personal life

• Opportunities for learning, training and development, and much more...

Explore the BDC Way in our Culture Book

POSITION OVERVIEW

We are seeking a business- and CRM process–oriented Product Owner to contribute to the CRM Evolution program.

The person will play a key role in planning, executing, and governing CRM testing activities, as well as in the functional evolution of the platform to support projects within the BDC portfolio.

As Product Owner, you will be responsible for maximizing business value delivered by ensuring alignment between business unit needs, sales and customer relationship management processes, and technology deliveries. Your contribution will have a direct impact on the quality, stability, and adoption of CRM solutions.

CHALLENGES TO BE MET
• Define, prioritize, and maintain the product backlog based on business value, risks, and operational impacts.
• Define and lead the CRM testing strategy, including planning, execution, defect management, and Go / No Go recommendations.
• Work closely with IT, QA, and business stakeholders to ensure high-quality deliveries.
• Support projects within the BDC portfolio requiring CRM changes, including functional enhancements.
• Translate business needs related to sales and customer management processes into clear user stories and acceptance criteria.
• Ensure effective communication on progress, issues, and priorities.

WHAT WE ARE LOOKING FOR
• Minimum of 5 years of experience as a Product Owner or Senior Business Analyst.
• Strong business orientation with a solid understanding of CRM processes, particularly sales and customer relationship management.
• Experience working in an Agile / Scrum environment.
• Excellent communication and stakeholder management skills.
• Knowledge of BDC sales and customer management processes: a strong asset.
• Bilingualism in French and English.

Proudly one of Canada’s Top 100 Employers and one of Canada’s Best Diversity Employers, we are committed to fostering a diverse, equitable, inclusive and accessible environment where all employees can thrive and feel empowered to bring their whole selves to work. If you require an accommodation to complete your application, please do not hesitate to contact us at accessibility@bdc.ca.

While we appreciate all applications, we advise that only the candidates selected to participate in the recruitment process will be contacted.