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Job Requisition ID:

2026-00409

Time Type:

Full time

Employee Group:

Staff

Job Category:

Customer Service

Employment Type:

Temporary

Department:

Waterloo Undergraduate Student Association - Student Groups, Services

Hiring Range:

$50,006.31 - $62,507.89

Posting Information:
This posting is for an existing vacancy.

This position is being offered as a Secondment or contract opportunity. Term: 18 months

The internal posting deadline for this position is April 10, 2026 at 11:59PM

Job Description:

Primary Purpose

The Services Support Specialist reports to the Services Manager and supports the overall success of all student-run services. The role provides direct supervision of 4-6 student-run services as assigned by the Services Manager. These services are used and accessed by thousands of undergraduate students each term. The Specialist is responsible for the day-to-day administration and evaluation of the programs, events and activities offered by these services. The Specialist assists in providing knowledge and support of equity work, community building, developing relationships with on and off-campus partners, identifying opportunities to support the work of the services, as well as event support and review, recommendations and approval, volunteer management support, program delivery, evaluation, mentoring and training.

Key Accountabilities

Program Management & Service Delivery

· Provide day-to-day management oversight for the successful delivery of select student services supporting student leaders within each area

· Ensure Services are meeting the students’ needs and filling on-campus service gaps

· Cultivate relationships with campus and community organizations, particularly in the realm of equity, 2SLGBTQ+, racialized students, and other equity-deserving groups

· Be the direct supervisor for select services for event planning advisory or program development

· Provide excellent leadership to all student staff in the coordinator's area of responsibility. This will include creating and maintaining positive working relationships by establishing a clear set of reasonable expectations and goals, effectively measuring, and evaluating performance, and providing ongoing feedback

· Provide mentorship and development & training to Service Coordinators and Student Services Executives to ensure successful program delivery and support

· Provide event support from planning, implementation, budgeting, and evaluation for 4-6 services.

Financial & Resource Management

· Financial supervision and budget planning for 4-6 services

· Authorizing expense requests, ensuring accountabilities for all revenues and expenditures

· Ensure that services have sufficient, maintained, and accessible space for the success of what they offer to students

· Managing inventory and equipment and ensuring services have the items they need for success

· Supporting the budgeting process to identify program enhancements, capital investments, and other items to support the success of the services.

Volunteer Management & Maintaining Relationships

· Coordinates the hiring and training of service coordinators and supports the management of volunteers within select services ensuring equitable practices are utilized

· Serves as a liaison between Services and relevant internal and external partners in collaboration with the coordinators

· Predict, assess, and manage all conflicts arising from within each Service as well as conflict from outside agencies relating to our Services to ensure a positive work environment.

· Promote consensus-based work with campus partners, students, and community groups

· Collaborates with campus partners to ensure students are provided with the necessary support, resources, and information pertinent to their University of Waterloo student experience.

Risk Assessment & Compliance

· Work with the Services Manager to share new events and programs to highlight overall organizational risk on new initiatives including financial, resource and safety

· Ensures services operate in compliance with all WUSA and University policies and procedures and relevant municipal by-laws, and provincial and federal legislation including, but not limited to: Regional food safety protocols, municipal noise by-laws, the Employment Standards Act, Accessibility for Ontarians with Disabilities Act, Ontario Human Rights Code, and the Privacy Act

· Responsible for mitigating risk within operations reducing personal injury and damage to the reputation of the University and Waterloo Undergraduate Student Association

Required Qualifications

Education

· Post-secondary education in Recreation, Event Management, Business, Education, Student Affairs or a related field and/or relevant experience

Experience

· Previous experience supporting and supervising part-time staff, ideally within a student environment is required

· 2+ years’ experience in supporting equity initiatives, programs, events, and projects, ideally in a student environment is an asset

· Experience leading, mentoring, and building consensus with diverse and varied opinions and goals and with varied stakeholders

· Experience managing and resolving conflict

· Experience in basic financial management including managing budgets

Knowledge/Skills/Abilities

· Ability to demonstrate urgency for project tasks, particularly as it relates to initiating meetings, follow-ups, and communications to keep projects moving forward.

· Ability to plan and deliver effective and engaging presentations and/or trainings to a variety of audiences.

· Highly organized with keen attention to detail, ability to juggle multiple priority projects at once and meet established deadlines.

· Ability to exercise sound and independent judgment within general policy guidelines

· Event management and organization skills

· Good time management and the ability to manage multiple projects with competing deadlines

Equity Statement

The University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral, Anishinaabeg, and Haudenosaunee peoples. Our main campus is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. Our active work toward reconciliation takes place across our campuses through research, learning, teaching, and community building, and is coordinated within the Office of Indigenous Relations.

The University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuk (Inuit), Black, racialized, a person with a disability, women and/or 2SLGBTQ+.

Positions are open to qualified candidates who are legally entitled to work in Canada.

The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources at hrhelp@uwaterloo.ca or 519-888-4567, ext. 45935.