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Job Requisition ID:

2026-00307

Time Type:

Full time

Employee Group:

Staff

Job Category:

Academic Technical Support

Employment Type:

Permanent

Department:

Faculty of Arts - Stratford Programmes - Instruction

Hiring Range:

$60,384.87 - $75,481.09

Posting Information:

Job Description:

Primary Purpose

The Media Technician manages and operates the Media Services office and lending library, supporting the School’s hands-on, technology-intensive programs. This role ensures timely access to a large volume of specialized Media Equipment, providing technical support, training, and administration, event support and audio-visual troubleshooting.

Key Accountabilities

Customer Service

· Provide excellent customer service to patrons of Media Services.

· Process and reconcile payments for lab fees, late fines, and consumables

· Train students in the usage of audio-visual and technical equipment both in the loan pool and in the facilities at Stratford

· Respond to general inquiries regarding equipment and facilities use

· Coordinate, track, resolve and follow up on all client-initiated requests for service

· Support the maker-space equipment (eg. Laser cutter, engraver, 3D printers, etc.)

Management of Equipment

· Maintain the Media Services lending library, coordinate the pick-up and return of reserved or walk-in items for student/staff/faculty use

· Assess equipment needs within media services, advise on equipment for future purposes.

· Provide sound recommendations on budgetary requests. Prepare budget with the required equipment for Media Services, including interfacing with suppliers,

· Purchase required supplies for Media Services equipment and repairs.

· Provide preventative maintenance of equipment. Minimize downtime of equipment by timely repair or replacement

· Maintain accurate records/reports within the database software used for equipment lending services.

Audio Video Operation

· Set up audio and video for conferences, public relations and student events

· Operate portable public address (PA) systems and live sound during outreach events

· Operate cameras/switchers/mixers in a live streaming environment during outreach events (Family Night, March Break Open House, etc.)

· Perform post-production editing and creation of audio and video content

Technical Services

· Backup the IT Support Specialist, with respect to the areas of troubleshooting classroom presentation technologies and basic IT support.

· Provide technical assistance and support to staff, students and guests with respect to the Media Services equipment library, hardware, software and internet connectivity, including professional still and motion camera systems, Gimbal Stabilizers, and audio recorders, microphones, etc.

· Liaise with Shipping Co-ordinator at Central Stores to facilitate bulk shipping as required by Stratford School.

Problem Solving

· Investigate new audio-visual technologies with the aim of improving service and/or reducing costs for teaching support in the classroom and the field

· Provide support for other staff in non-routine problem areas

Required Qualifications

Education

· Completed post-secondary education in a field related to computing or digital media technology, or equivalent combination of education and experience

Experience

· Several years of experience as a photographer/videographer, media technician or consultant, preferable in an academic environment

· Experience with WebCheckout or other inventory management system an asset

Knowledge/Skills/Abilities

· Advanced knowledge of Apple/Windows operating systems, preferably in an academic environment

· Strong knowledge of photo, video, and audio processing software, including Adobe Creative Suite

· An understanding of emerging technologies and their possible deployment at Stratford

· Technical skills: Classroom presentation technologies. Audio/visual and photo production and postproduction.

· Well-developed interpersonal skills, ability to apply sound judgement. Proven ability to deal with faculty, staff and students with tact and diplomacy

· Effective communications skills to provide consulting assistance to a community with a wide range of levels of technical sophistication

· Must be self-directed with proven initiative and the ability to work independently in a busy multi-tasking environment. Demonstrated ability to solve complex problems

· The incumbent is part of a dynamic, forward-thinking team and must be open to change and able to adapt quickly to new situations.

Equity Statement

The University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral, Anishinaabeg, and Haudenosaunee peoples. Our main campus is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. Our active work toward reconciliation takes place across our campuses through research, learning, teaching, and community building, and is coordinated within the Office of Indigenous Relations.

The University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuk (Inuit), Black, racialized, a person with a disability, women and/or 2SLGBTQ+.

Positions are open to qualified candidates who are legally entitled to work in Canada.

The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources at hrhelp@uwaterloo.ca or 519-888-4567, ext. 45935.