At the University of Waterloo, we create and promote a culture where everyone can reach their full potential. As an employee, you get support & opportunities that empower you to advance your career. Explore how we can bring big ideas to life, together. The University is a welcoming workplace for those of all abilities, interests, and expertise. As part of our workforce, you can do what you do best, every day.

Learn more about our recruitment process.

Job Requisition ID:

2025-00780

Time Type:

Full time

Employee Group:

Staff

Job Category:

Facilities Planning and Logistics

Employment Type:

Temporary

Department:

Campus Housing - Residence Hospitality Experience

Hiring Range:

$60,384.87 - $75,481.09

Posting Information:

2-year Term

This position is being offered as an internal secondment or a contract

Internal posting deadline November 13th at 11:59 pm

Vulnerable Sector Check Criminal Record Check required

Job Description:

Primary Purpose

The Supervisor, Cleaning Services is accountable to the Manager, Cleaning Services for leading and supervising the staff, and for coordinating the processes, activities, and external service providers involved in the provision of outstanding cleaning services in the incumbent’s area in the Department of Housing and Residences.

Key Accountabilities

Leadership – Responsible for providing excellent leadership to Cleaning Services staff using a coaching and mentoring approach.

· Create and maintain positive working relationships by establishing a clear set of reasonable and mutually agreed upon expectations that align with the Department’s mission and the University’s strategic plan to help employees create clear paths to success.

· Effectively measure and evaluate performance through both formal performance appraisals and informal methods such as regular feedback, coaching, and one-on-one conversations.

· Identify development opportunities in direct reports and create development plans that will enable employee growth and improved performance at all levels of responsibility.

Staff Supervision – Responsible for providing excellent supervision to Cleaning Services staff including:

· Recruit (hiring processes, onboarding activities)

· Manage and evaluate staff performance

· Administer personnel policies and procedures in consultation with the Manager, Cleaning Services as they relate to staff in the incumbent’s area i.e.) sick time, vacation, overtime, leaves of absence, safety/injuries, return to work initiatives

· Co-ordinate staff training and development opportunities for staff in consultation with the Assistant Manager, Cleaning Services.

· Ensure safety and wellness initiatives and procedures are effectively followed including the application of Workplace Hazardous Materials Information System (WHMIS) and Occupational Health and Safety Act (OHSA).

Operations Management – Cleaning – Responsible for planning and coordinating schedules, activities and resources (equipment, supplies, staff, and external service providers) to effectively provide cleaning services in the incumbent’s area.

· Collaborate with other Cleaning Services Supervisors and Residence Facilities colleagues

· Help create and implement cleaning standards and best practices in day to day cleaning

· Apply consistent operating procedures and processes to ensure effective and efficient workflow

· Plan and co-ordinate end of term processes working in collaboration with others for the turn-over of all residence bedrooms and community space in the incumbent’s area within very tight timelines.

Fiscal Management – Accountable for contributing to the effective use of financial resources for Cleaning Services

· Maintain records for budgets, work hours, payrolls, and other data that contributes to effective and efficient delivery of cleaning services.

· Follow university policies and procedures for the effective procurement of supplies, equipment, and 3rd party service providers when required.

Measurement and Evaluation – Responsible to collect and maintain Key Performance Indicators and other measures of performance that align with the strategic direction of the Cleaning Services unit.

· Provide data, progress reports related to effectiveness and continuous improvement goal achievement.

Project Co-ordination – Responsible for actively coordinating multiple regular and special projects that relate to Cleaning Services.

· Conduct research, compile statistics, develop reports, and communicate results.

Required Qualifications

Education

· Completion of a post-secondary diploma or degree (or equivalent experience) preferred.

Experience

· Experience supervising staff is required

· Experience coordinating multiple projects is required

· Experience with planning, scheduling, and assigning resources (human and physical) to complete work is required.

· Experience working in a student environment is considered an asset

· Experience making evidence-based decisions considered an asset.

· Competencies will include, people management, resource allocation, interpersonal, organizational and communication skills

Knowledge/Skills/Abilities

· Ability to negotiate, resolve conflicts, and solve problems effectively is required

· Competencies will include, people management, resource allocation, interpersonal, organizational and communication skills

· Working knowledge of or ability to interpret occupational health and safety regulations is required.

· Proficient computing skills, specifically with Microsoft Office applications and financial reporting related software required

· Ability to use web related and mobile communication tools required

· Progressive experience with materials and methods involved in the cleaning of multi-unit residential buildings is required

· Working knowledge of the roles all building-related trades play within a facility management operation is considered an asset

· Operational knowledge of information systems preferred

Equity Statement

The University of Waterloo acknowledges that much of our work takes place on the traditional territory of the Neutral, Anishinaabeg, and Haudenosaunee peoples. Our main campus is situated on the Haldimand Tract, the land granted to the Six Nations that includes six miles on each side of the Grand River. Our active work toward reconciliation takes place across our campuses through research, learning, teaching, and community building, and is coordinated within the Office of Indigenous Relations.

The University values the diverse and intersectional identities of its students, faculty, and staff. The University regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. The University of Waterloo seeks applicants who embrace our values of equity, anti-racism and inclusion. As such, we encourage applications from candidates who have been historically disadvantaged and marginalized, including applicants who identify as First Nations, Métis and/or Inuk (Inuit), Black, racialized, a person with a disability, women and/or 2SLGBTQ+.

Positions are open to qualified candidates who are legally entitled to work in Canada.

The University of Waterloo is committed to accessibility for persons with disabilities. If you have any application, interview, or workplace accommodation requests, please contact Human Resources at hrhelp@uwaterloo.ca or 519-888-4567, ext. 45935.