For more than 75 years, Toronto Metropolitan University (formerly known as Ryerson University) has been shaping the next generation of leaders through its uniquely innovative, entrepreneurial and career-focused approach to higher education. Driven by bold leadership, cutting-edge research and a deep commitment to academic excellence, TMU collaborates with students, faculties, staff and partners to push boundaries, reimagine solutions and create meaningful change in an increasingly interconnected world.

For a more in-depth understanding of our vision, core values and ongoing work, please see our academic plan

TMU welcomes those who have demonstrated a commitment to upholding the values of equity, diversity, and inclusion and will assist us in realizing the benefits of embedding these values into the work at every level and in every unit of the university. In addition, to correct the conditions of disadvantage in employment in Canada and to bring lived experiences to the work, we encourage applications from members of equity deserving groups that have been historically disadvantaged and marginalized, including First Nations, Métis and Inuit Peoples in Canada, First Nations Peoples in the United States, racialized people, Black people, persons with disabilities, women, and 2SLGBTQ+ people. Preference will be given to candidates with lived experiences as people from equity deserving groups, as well as experience working with these communities with which the University works every day. Please note that all qualified candidates are encouraged to apply and we welcome newcomers and immigrants to Canada.

In April 2022, the university announced its new name of Toronto Metropolitan University. Learn more about our next chapter.

The Creative School

For over 75 years, The Creative School has offered highly esteemed, top-ranked programs recognized across various industries. Here, students are immersed in an environment that puts them in close contact with cultural, entrepreneurial, and industry leaders, integrating real-world experiences into every aspect of their educational journey. This dynamic setting not only cultivates leaders but also pioneers who are ready to innovate and influence the creative landscape globally.

The Administrative Officer provides confidential administrative support to the Dean and the Office of the Dean. The role researches, organizes, and manages confidential and sensitive information; coordinates the Dean’s calendar and schedule; and supports the effective flow of information within and beyond the Dean’s Office. The Administrative Officer also supports the goals, priorities, and special projects of the Office of the Dean, contributing to the efficient and effective operation of the office.

Key responsibilities:

• Consults regularly with the Dean and the Decanal team on a wide range of administrative issues to ensure and establish a smooth flow of information.
• Coordinates the activities and information flow across the various units within the Dean’s portfolio. Advises the Dean on topics, issues and problems that require attention and follow-up action, including sensitive and confidential information, discussions, or appointments.
• Continuously updates tracking documents for external meetings and events for advancement purposes. Keeps apprised of current significant deadlines, issues and emergent matters as well as potential issues and communicates them to the Dean and/or appropriate senior administrator and follow up to ensure the issue/matter has been resolved in an appropriate and timely manner.
• Handles all administrative and logistics support for the Office, including coordinating schedules and organizing/booking meetings for both internal and external teams, community partners, and committees. This includes but is not limited to: setting meeting dates, agendas, required supporting documentation/reference material, physical and logistic requirements, etc., and providing on-site support.
• Provides assistance with the planning, organizing and logistics of various events of The Creative School.
• Serves as the primary contact with internal and external parties, including research, preparing summary reports to support decision making, gathering and providing information, and drafting correspondence on behalf of the Dean.
• Acts as the first point of contact for the Dean’s Office, responding to inquiries, and relaying appropriate information to relevant community partners. Reviews, screens, and determines urgency and priority of inquiries or concerns on a regular basis to ensure timely and effective flow of information.
• Determines daily priorities based on upcoming events and ongoing issues. Determines the distribution, and/or action required for routine incoming mail, telephone and e-mail messages.
• Reconciles all expenses related to the Dean’s Office. Investigates budget variances or any other issues, liaises with the Dean’s Office Financial team and other departments within the university to gather information or resolve issues, and makes the necessary recommendations within a timely manner.
• Reconciles all expenses related to the Dean’s Office. Investigates budget variances or any other issues, liaises with the Dean’s Office Financial team and other departments within the university to gather information or resolve issues, and makes the necessary recommendations within a timely manner.
• Establishes and implements departmental procedures and guidelines to ensure consistent workflow, and creates new procedures to handle new requirements.

Qualifications
To help us learn more about you, please provide a cover letter and resume describing how you meet the following required qualifications:

• Completion of a post-secondary degree preferably in a business-related discipline or equivalent is required.
• A minimum of three (3) years of relevant work experience within a university environment.
• Proven experience in a support role within a senior management team, demonstrating high-level problem-solving capabilities.
• Experience interacting with high-profile individuals.
• Excellent oral and written communication skills.
• Strong analytical and problem-solving abilities.
• Proven planning, organizing, and negotiation skills.
• Demonstrated leadership and task management capabilities.
• Knowledge of academic and administrative processes and procedures.
• Experience with financial and budget management.
• Highly motivated, proactive, and initiative-driven.
• Strong decision-making and judgment skills.
• Equivalent experience or a combination of equivalent experience and education may be accepted in place of education.

• Equivalent experience or a combination of equivalent experience and education may be accepted in place of education.
• As part of the selection process, candidates may be required to complete an occupational assessment.
• Applications will only be accepted online through Toronto Metropolitan University's career site.
• We will provide an accessible experience for applicants, students, employees, and members of the Toronto Metropolitan University community. We are committed to providing an inclusive and barrier-free work environment, starting with the recruitment process. If you have restrictions that need to be accommodated to fully participate in any phase of the recruitment process, please submit your request through the AskHR webform. All information received in relation to accommodation will be kept confidential.