For more than 75 years, Toronto Metropolitan University (formerly known as Ryerson University) has been shaping the next generation of leaders through its uniquely innovative, entrepreneurial and career-focused approach to higher education. Driven by bold leadership, cutting-edge research and a deep commitment to academic excellence, TMU collaborates with students, faculties, staff and partners to push boundaries, reimagine solutions and create meaningful change in an increasingly interconnected world.

For a more in-depth understanding of our vision, core values and ongoing work, please see our academic plan

TMU welcomes those who have demonstrated a commitment to upholding the values of equity, diversity, and inclusion and will assist us in realizing the benefits of embedding these values into the work at every level and in every unit of the university. In addition, to correct the conditions of disadvantage in employment in Canada and to bring lived experiences to the work, we encourage applications from members of equity deserving groups that have been historically disadvantaged and marginalized, including First Nations, Métis and Inuit Peoples in Canada, First Nations Peoples in the United States, racialized people, Black people, persons with disabilities, women, and 2SLGBTQ+ people. Preference will be given to candidates with lived experiences as people from equity deserving groups, as well as experience working with these communities with which the University works every day. Please note that all qualified candidates are encouraged to apply and we welcome newcomers and immigrants to Canada.

In April 2022, the university announced its new name of Toronto Metropolitan University. Learn more about our next chapter.

About the School of Medicine

It’s time to transform medical education. Toronto Metropolitan University’s School of Medicine has been designed from the ground up to shift the paradigm of healthcare delivery and improve the well-being of individuals, families and communities. With a community-driven, intentionally inclusive approach, the new school is training doctors whose cultural awareness and humility are as crucial as their medical skills.

Led by Dr. Teresa M. Chan, a forward-thinking educational leader, TMU’s School of Medicine draws on the university’s commitment to community, equity, and innovation to address rapidly changing healthcare needs. The school will train a new generation of physicians who are ready to learn, to adapt, and ultimately to be agents of change.

The school of Medicine is hiring a Technical Support Coordinator to join their team! This role will provide front-line technical support to learners, clinical faculty and staff using the School of Medicine’s (SoM) medical education and healthcare technologies. You will support routine system administration, troubleshoot, resolve service requests within established standards, and escalate complex issues as appropriate. You will also be responsible for developing user resources, coordinating end-user training, performing system and data quality checks, and participating in testing and service improvement activities to support reliable system operations and a positive user experience.

Additional responsibilities include:

• Contribute to continuous service improvement by gathering user feedback, identifying recurring service issues and implementing approved changes to support processes and resources.
• Communicate system updates, outages, planned maintenance, enhancements, deployments and incidents.
• Assist with user account provisioning, role assignments, permissions changes, bulk-user activities and other user administration tasks.
• Perform testing, validation of system configuration and audits related to system usage and compliance.
• Participate in cross-functional projects involving medical education and healthcare systems and integrations.

Qualifications
To help us learn more about you, please provide a cover letter and resume describing how you meet the following required qualifications:

• Completion of a post-secondary diploma program in information technology, education technology, healthcare informatics or a related field.
• A minimum of two (2) years of related experience providing technical and application administration support for one or more enterprise, educational or healthcare technology systems, including troubleshooting, user-access administration, system testing, preparation of technical and user documentation, and end-user training.
• Working knowledge of enterprise and specialized medical education and healthcare technology systems, including Enterprise Resource Planning (ERP), Learning and Assessment
• Management Systems (LAMS), Customer Relationship Management (CRM), Electronic Medical Records (EMR), or comparable applications;
• Working knowledge of enterprise application concepts, including systems architecture, databases, APIs, data standards, integrations and relevant interoperability standards such as HL7, FHIR and LTI;
• Awareness of applicable accessibility standards, including AODA and WCAG, universal design principles, and Equity, Diversity, Inclusion (EDI) and Accessibility considerations relevant to digital tools and workflows;
• Proficiency in troubleshooting web-based applications, browsers, operating systems and common system-access or configuration issues;
• Proficiency using service-management, collaboration and productivity tools, such as Jira Service Management, ServiceNow, Google Workspace, SharePoint, WordPress, Notion, or comparable applications;
• Strong client-service and oral and written communication skills, including active listening and the ability to explain technical information clearly to non-technical users;
• Strong organizational, time-management and prioritization skills to manage multiple service requests and meet established response targets;

• An equivalent combination of education and experience may be considered.
• Applicants who do not meet all of the posted qualifications may, upon the University’s sole discretion, be considered to fill a vacancy on an underfill basis.
• Candidates must have a demonstrated record of dependability/reliability and a commitment to maintain confidentiality.
• We encourage all First Nations, Metis and Inuit peoples or Indigenous peoples of North America, to self-identify in their applications.
• As part of the selection process, candidates may be required to complete an occupational assessment.
• Applications will only be accepted online through Toronto Metropolitan University's career site.
• Toronto Metropolitan University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA), and aims to ensure that independence, dignity, integration and equality of opportunity are embedded in all aspects of the university culture.
• We will provide an accessible experience for applicants, students, employees, and members of the Toronto Metropolitan University community. We are committed to providing an inclusive and barrier-free work environment, starting with the recruitment process. If you have restrictions that need to be accommodated to fully participate in any phase of the recruitment process, please submit your request through the AskHR webform. All information received in relation to accommodation will be kept confidential.