For more than 75 years, Toronto Metropolitan University (formerly known as Ryerson University) has been shaping the next generation of leaders through its uniquely innovative, entrepreneurial and career-focused approach to higher education. Driven by bold leadership, cutting-edge research and a deep commitment to academic excellence, TMU collaborates with students, faculties, staff and partners to push boundaries, reimagine solutions and create meaningful change in an increasingly interconnected world. For a more in-depth understanding of our vision, core values and ongoing work, please see our academic plan.

TMU welcomes those who have demonstrated a commitment to upholding the values of equity, diversity, and inclusion and will assist us in realizing the benefits of embedding these values into the work at every level and in every unit of the university. In addition, to correct the conditions of disadvantage in employment in Canada and to bring lived experiences to the work, we encourage applications from members of equity deserving groups that have been historically disadvantaged and marginalized, including First Nations, Métis and Inuit Peoples in Canada, First Nations Peoples in the United States, racialized people, Black people, persons with disabilities, women, and 2SLGBTQ+ people.

Preference will be given to candidates with lived experiences as people from equity deserving groups, as well as experience working with these communities with which the University works every day. Please note that all qualified candidates are encouraged to apply and we welcome newcomers and immigrants to Canada, In April 2022, the university announced its new name of Toronto Metropolitan University. Learn more about our next chapter.

About University Business Services

University Business Services (UBS) is a division of the Office of the Vice President Operations and Administration and provides a number of different services to students, staff, faculty and guests of the University. Their mission is to provide and promote revenue generating services which support the academic mission of the University in a way that remains flexible and responsive to the changing needs of the University. UBS comprises several business units including Campus Store, Duplicating and Printing Services, Parking Services, OneCard Office, Food Services, Events and Space Reservation Services, and the Urban Farm.

The Retail Operations Coordinator for Starbucks ensures smooth operations for the Starbucks location. Responsibilities will include:

• Providing daily work direction to the Starbucks Baristas and ensuring a high level of customer service.
• Maintaining a safe and clean work environment.
• Ensuring there is adequate stock supplies.
• Conducting and submitting periodic inventory counts.
• Providing administration support for the retail food services department under the direction of the Food Services Manager.

Qualifications

To help us learn more about you, please provide a cover letter and resume outlining how you meet the following specific qualifications:

• Minimum of two (2) years of experience leading a team within a front facing customer service retail environment. Relevant Starbucks experience is preferred.
• Minimum of one (1) year related experience in a coffee house or a quick service restaurant, handling opening and closing procedures, cleaning and sanitizing, stocking, and rotating stock, merchandising and setting up stations, handling customer complaints.
• Successful completion of a secondary school graduation diploma.
• Strong oral communication skills to be able to understand and communicate our customer service standards to Senior Service Assistants and Service Assistants, Starbucks (Starbucks Baristas) clearly and effectively, demonstrate and explain new procedures, new promotions, products and policies to new and existing employees.
• Well-developed client service skills to ensure the provision of high-quality customer service that prioritizes hospitality.
• Demonstrated coaching skills to train and advise the Senior Service Assistants and Starbucks Baristas on various aspects of customer service.
• Good verbal and written communication skills, highly organized with strong attention to detail, proficiency in MS Office (Word, Excel, Power Point, Outlook) and Google Workspace.
• Strong numerical skills to administer financial duties with the Manager, including inventory control & processes, reconciling daily sales and deposits and inputting final sales data to generate daily reports.
• Excellent interpersonal skills including tact and diplomacy to handle guest problems and complaints by investigating problems, following up with guests and determining effective resolutions.
• Strong organizational skills to plan the daily workflow of the team including assigning job responsibilities to staff based on daily activities, relieving staff for breaks, assisting with opening and closing (including cleaning, stocking and securing kiosks) and evaluating performance in compliance with quality standards and policies to meet operational objectives.
• Supervisory experience to be responsible for training and development of staff to ensure efficient working operations, responding to staff concerns and suggestions, carrying out task analysis and making recommendations on training materials.
• The incumbent must be comfortable being exposed to undesirable and disagreeable conditions when working in a full-service hospitality environment, with heat, fumes, odours, and noise and the potential for cuts and burns if safety procedures are not followed.

• Qualified OPSEU candidates will be considered before members of other employee groups.
• Equivalent experience or a combination of equivalent experience and education may be accepted in place of education.
• Applicants who do not meet all of the posted qualifications may, upon the University’s sole discretion, be considered to fill a vacancy on an underfill basis.
• As part of the selection process, candidates may be required to complete an occupational assessment.
• Applications will only be accepted online through Toronto Metropolitan University's career site.
• We will provide an accessible experience for applicants, students, employees, and members of the Toronto Metropolitan University community. We are committed to providing an inclusive and barrier-free work environment, starting with the recruitment process. If you have restrictions that need to be accommodated to fully participate in any phase of the recruitment process, please submit your request through the AskHR webform. All information received in relation to accommodation will be kept confidential.