For more than 75 years, Toronto Metropolitan University (formerly known as Ryerson University) has been shaping the next generation of leaders through its uniquely innovative, entrepreneurial and career-focused approach to higher education. Driven by bold leadership, cutting-edge research and a deep commitment to academic excellence, TMU collaborates with students, faculties, staff and partners to push boundaries, reimagine solutions and create meaningful change in an increasingly interconnected world. For a more in-depth understanding of our vision, core values and ongoing work, please see our academic plan.

TMU welcomes those who have demonstrated a commitment to upholding the values of equity, diversity, and inclusion and will assist us in realizing the benefits of embedding these values into the work at every level and in every unit of the university. In addition, to correct the conditions of disadvantage in employment in Canada and to bring lived experiences to the work, we encourage applications from members of equity deserving groups that have been historically disadvantaged and marginalized, including First Nations, Métis and Inuit Peoples in Canada, First Nations Peoples in the United States, racialized people, Black people, persons with disabilities, women, and 2SLGBTQ+ people.

Preference will be given to candidates with lived experiences as people from equity deserving groups, as well as experience working with these communities with which the University works every day. Please note that all qualified candidates are encouraged to apply and we welcome newcomers and immigrants to Canada, In April 2022, the university announced its new name of Toronto Metropolitan University. Learn more about our next chapter.

About University Business Services

University Business Services (UBS) is a division of the Office of the Vice President Operations and Administration and provides a number of different services to students, staff, faculty and guests of the University. Their mission is to provide and promote revenue generating services which support the academic mission of the University in a way that remains flexible and responsive to the changing needs of the University. UBS comprises several business units including Campus Store, Duplicating and Printing Services, Parking Services, OneCard Office, Food Services, Events and Space Reservation Services, and the Urban Farm.

The Senior Service Assistant for Starbucks acts as a team lead. Responsibilities will include:

• Taking and preparing beverage and food orders.
• Providing a high level of customer service.
• Managing escalated customer complaints.
• Ensuring service, cleanliness, hygiene and food safety standards are maintained.
• Carrying out responsibilities in front of the house operations at the designated Starbucks kiosk / location.

There are two Senior Service Assistant position available.

Qualifications

• To help us learn more about you, please provide a cover letter and resume outlining how you meet the following specific qualifications:
• Minimum of 1 (one) year of related experience in a coffee house or a quick service restaurant, handling opening and closing procedures, cleaning and sanitizing, stocking and rotating stock, merchandising and setting up stations, handling customer complaints.
• Previous Starbucks experience is an asset.
• Successful completion of secondary school graduation diploma and inventory control and processes.
• Strong leadership skills.
• Knowledge of food service procedures, preparation, and production.
• Knowledge of WHMIS.
• Knowledge of Food Safety and Physical Safety rules and regulations.
• Must be comfortable being exposed to frequent undesirable or disagreeable conditions when cleaning workstations and storing food at inclement temperatures.
• Excellent customer service skills to engage with customers and anticipate customer and store needs.
• Strong communication and interpersonal skills, including tact and diplomacy, to ensure efficient and effective client service for members of the TMU community.
• Experience in programming cash registers, verifying correct price for goods purchases, collecting payment and balancing a cash float at the of a shift.
• Ability to complete all food safety documentation as required and assigned by Management.
• Deliver high standards of cleanliness to maintain cash stand, counter tops, food production and beverage equipment, serving/working areas and condiment stands.
• Ability to adhere to all Food Services and Starbucks policies, procedures and guidelines.
• Ability to work in a fast-paced environment.
• The incumbent must be comfortable being exposed to undesirable and disagreeable conditions when working in a full-service hospitality environment, with heat, fumes, odours, and noise, and the potential for cuts and burns if safety procedures are not followed.

Please note: there is a moderate level of physical effort required to perform the responsibilities of the role; this involves carrying or moving weights (inventory and equipment) between and including 30 pounds (lbs) for short periods of time.

• Qualified OPSEU candidates will be considered before members of other employee groups.
• Equivalent experience or a combination of equivalent experience and education may be accepted in place of education.
• Applicants who do not meet all of the posted qualifications may, upon the University’s sole discretion, be considered to fill a vacancy on an underfill basis.
• As part of the selection process, candidates may be required to complete an occupational assessment.
• Applications will only be accepted online through Toronto Metropolitan University's career site.
• We will provide an accessible experience for applicants, students, employees, and members of the Toronto Metropolitan University community. We are committed to providing an inclusive and barrier-free work environment, starting with the recruitment process. If you have restrictions that need to be accommodated to fully participate in any phase of the recruitment process, please submit your request through the AskHR webform. All information received in relation to accommodation will be kept confidential.