Detachment Services Assistant

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

In order to have your application considered, all screening questions must be answered. Candidates must provide CONCRETE EXAMPLES that demonstrate how they meet the education requirement and the experience factors listed in the essential qualifications. Please note that it is not sufficient to only state that the requirement is met or to provide a listing of current responsibilities.

⭐FOR EACH EXPERIENCE CRITERIA, please provide the following MANDATORY information:
1️⃣ Name of the department or organization where the experience was acquired;
2️⃣Title of the position occupied and the period(s) in which you performed the functions (M-Y to M-Y); and
3️⃣Specific details of tasks or projects demonstrating how the experience was acquired, and provide concrete examples.

❗❗ FAILURE TO CLEARLY DEMONSTRATE IN THE SCREENING QUESTIONS HOW YOU MEET THE SCREENING CRITERIA WILL RESULT IN THE REJECTION OF YOUR APPLICATION.

❗❗ CANDIDATES WILL NOT BE SOLICITED FOR INCOMPLETE OR MISSING INFORMATION.

The Competency “ability to communicate effectively in writing” will be assessed through the screening questions.

Intent of the process

The intent of this process is to staff one (1) position on an indeterminate basis in Lake Louise, Alberta, and create a pool of qualified candidates. The pool of qualified candidates may be used to staff similar positions with various tenures i.e. indeterminate, term, deployment, acting, assignment and secondment) within the Royal Canadian Mounted Police.

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
Successful completion of two years of secondary school or an acceptable combination of education, training and/or experience*
*Proof of education will be required prior to appointment

If you were educated outside of Canada, you must have your certificates and/or diplomas assessed against Canadian education standards. For more information please click on “Degree equivalency”.

Degree equivalency

EXPERIENCE
Ex1 - Experience in the provision of administrative support services including three of the following: data entry, preparing correspondence, ordering office supplies, filing, or processing mail.
Ex2 - Experience providing service to internal or external clients / general public, via telephone or in person.
Ex3 - Experience using a personal computer and word processing and spreadsheet software.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET QUALIFICATIONS
AQ1 - Experience working in a law enforcement and/or legal environment.
AQ2 - Training and/or experience in providing financial support services such as the collection and recording of monies received, handling petty cash funds, verifying supplier invoices, preparing invoices.
AQ3 - Experience maintaining a law enforcement database such as: Police Reporting Occurrence System (PROS) or Canadian Police Information (CPIC).

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

ABILITIES
• Ability to communicate effectively in writing.
• Ability to communicate effectively orally.
• Ability to work in a stressful environment.

PERSONAL SUITABILITIES
• Showing Initiative
• Thinking Things Through
• Working Effectively with Others
• Dependability

The following may be applied / assessed at a later date (may be needed for the job)

OPERATIONAL REQUIREMENTS
• Willingness and ability to work in a busy police environment, including exposure to unsettling and/or graphic material
• Willingness and ability to travel for work and/or training purposes using various modes of transportation (including owned or leased government transport, commercial and light aircraft)
• Willingness and ability to work overtime as required

Conditions of employment

RCMP Enhanced Reliability Status (ERS) security clearance.
Those selected must meet and maintain the above condition of employment throughout their employment.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

✅Candidates may be assessed using one or more of the following tools: standardized tests, written exam, interview, simulation exercise and reference checks.

✅ Volume management strategies may be used. Should there be a large number of applicants, please note that asset qualifications could be invoked. A random or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process. A cut-off score may be used in the determination of those to be given further consideration in the assessment process.

✅ All communication relating to this process, including email correspondence and telephone conversations, may be used in the assessment of qualifications.

✅ We will communicate with applicants by e-mail. Applicants who apply to this selection process must include in their application a valid e-mail address and ensure this address is functional at all times and accepts messages from unknown users. IT IS THE RESPONSIBILITY OF THE CANDIDATE TO ENSURE ACCURATE CONTACT INFORMATION IS PROVIDED AND UPDATED AS REQUIRED.

✅ Your responses to the screening questions will be used as the primary source in determining whether you meet the screening requirements. If you do not fully complete the screening questions as instructed, you may be screened out.

✅ Only online applications are accepted. All job applications must therefore be submitted through the Public Service Resourcing System.

✅Candidates will be required to pay for their own travel (including travel for assessment purposes), and may be required to pay for their own relocation expenses.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information

Apply online