Student Visitor Services Attendant - INVENTORY

Important messages

The Public Service of Canada is committed to developing inclusive, barrier-free selection and appointment processes and work environments. If contacted in relation to this process, please advise the Parks Canada representative in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

Duties

Student Skyline Attendant:
Provides traffic management, visitor services, revenue collection, at key day use areas in Cape Breton Highlands National Park. This includes but is not limited to: flagging and other traffic management, providing information to the visiting public, litter picking, regulation and safety compliance.

Student Entry Gate and Visitor Centre Attendant:
Revenue collection at various visitor service locations including visitor centres, entry gates, day use areas and retail locations. This includes providing comprehensive information to the visiting public on a wide variety of topics including but not limited to: campgrounds, trails, points of interest, safety, wilderness travel, park regulations and policies, selling a variety of passes, and properly accounting for revenue received.

Student Campground Attendant:
Visitor service, revenue collection and campground operations. This includes but is not limited to greeting visitors and providing orientation, information and direction; confirming reservations; selling of campsites; providing support to grounds cleaning and litter picking.

All attendants must be willing to resolve visitor complaints or concerns as needed and demonstrate tasks to others when required.

Work environment

Cape Breton Highlands National Park of Canada is currently searching for students during the 2024 visitor season. Parks Canada sites on Cape Breton Island are defining features of Canada and provide communities and visitors with beauty, recreation, and a unique sense of history.

Intent of the process

From the work locations currently listed on the poster, please clearly identify in your application the work location(s) in which you are prepared to work.

Anticipatory.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

Contact information for 2 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Students who are currently registered at a secondary school (Minimum Grade 11) or post-secondary at an accredited institution or participating in adult education and retraining programs at the secondary level, operated under the authority of an accredited academic institution.

The proof of registration must include the student's official name and the name of the educational institution.

A list of registered classes is not considered a proof of enrolment.

Degree equivalency

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English; Bilingual - oral interaction

Information on language requirements

Knowledge of Cape Breton Highlands National Park and what it has to offer.

Communicates effectively.

Personally connects with people.

Demonstrates integrity.

Strives for excellence.

The following may be applied / assessed at a later date (may be needed for the job)

Willingness to attend training.

Willingness to perform all duties of the job, including working alone.

Conditions of employment

Reliability Status security clearance - Obtain and maintain Reliability Status security clearance

Required to wear a Parks Canada uniform.

Required to work irregular hours, overtime, weekends and/or statutory holidays and provincial/territorial holidays.

Required to work and/or travel in varied terrain, weather conditions, isolations locations and by various means of transportation.

Parks Canada prohibits smoking and vaping in the workplace.

Other information

Parks Canada is committed to the principles of diversity and employment equity under the Employment Equity Act, and strives to ensure that our workforce reflects the diverse nature of Canadian society. We encourage women, Aboriginal peoples, persons with disabilities and members of a visible minority group to self-identify in their cover letter.

For tips to navigate the application process step by step, refer to the following site: https://www.youtube.com/watch?v=0GW7P3g9hhI.

The Parks Canada Agency is established as a separate employer in the Federal Public Service under the Financial Administration Act. Persons appointed to the Agency continue to be part of the Public Service. The Parks Canada Agency operates under its own human resources framework outside of the Public Service Employment Act and in line with values of fairness, competence and respect, and its operating principles.

In accordance with paragraph 8(2)(a) of the Privacy Act, information or material, whether provided directly by the candidate or otherwise obtained by the selection board, used during the selection process for the purpose of assessing a candidate may be used as part of the selection review and recourse processes. Such relevant information may be provided to third parties, such as other candidates or their representatives, who have a legitimate reason to be aware of that information.

Persons who have received pay in lieu of unfulfilled surplus period, a Transition Support Measure (TSM) or an Educational Allowance and are re-appointed to the Parks Canada Agency are required to reimburse an amount corresponding to the period from the effective date of such reappointment or hiring, to the end of the original period for which the TSM and education allowance was paid. Please contact Shivash Samaroo, Human Resources Manager, at Shivash.Samaroo@pc.gc.ca, if you are one of these individuals to find out how this applies to your particular situation.

Persons who are in receipt of a Canadian Government Public Service pension and are considering this employment opportunity with the Parks Canada Agency, should contact the PWGSC Public Service Pension Centre (1-800-561-7930) in order to determine the impact of an appointment on their pension benefit entitlements.

Please submit your completed application, including all of the above-mentioned documentation. Failure to do so may result in your application being rejected.

If a second work reference is not available, a volunteer reference will be accepted. Note: References must not be related to candidates.

Communication for this process will be sent via email. Applicants MUST check their e-mail accounts frequently as there may be a deadline for responses. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email). Please note that we will have to consider that you are no longer interested in participating in the selection process and that you have withdrawn your candidacy should you not provide us with an up-to-date email address or respond to our communications. If you need to communicate with us during any stage of this process, please indicate the selection process number in the subject field of your email.

All communication relating to this process, including email correspondence, may be used in the assessment of qualifications.

Persons are entitled to participate in the appointment process in the official language of their choice.

Travel cost for individuals who are not Federal Public Servants will not be covered.

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information

Apply online