Various administrative positions

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

This process includes two (2) streams in order to create pools for various administrative positions within our organization. You will be asked to indicate which stream(s) you would like to apply for when completing the application. Please note that some merit criteria are specific to certain stream(s).

STREAM 1 - CR-05 and AS-01 - Various administrative positions*
STREAM 2 - AS-02 - Program Assistant / Administrative Assistant and other positions*

*Various positions include, but not limited to, Program Assistant, Administrative Assistant, Coordinator and Administrative Services Officer.

► Please note that a qualified candidate may be offered a position even though they do not meet any or all of the asset qualifications.
► However, asset criteria are desirable and may be invoked at any point of the staffing process by the hiring manager, including for being a deciding factor in choosing the right fit candidate.

To better understand how to apply to the federal public service and therefore this process, please watch this video for some tips: https://www.youtube.com/watch?v=66mZTbLhCGU

Ready to apply?
➊ Click “Apply Now”.
➋ Answer the screening questions. [Try the techniques from the video]
➌ Submit your application!

Global Affairs Canada will be following the direction from the Office of the Chief Human Resource Officer on the introduction of a common hybrid work model across the federal public service. This common hybrid work model will consist of work on site at least 3 days each week, or 60% of their regular schedule.

You may find more information here: https://www.canada.ca/en/government/publicservice/staffing/common-hybrid-work-model-federal-public-service.html

Work environment

A career in the Department helps to shape Canada's place in the world. Global Affairs Canada is made up of professionals who work in the National Capital Region and around the world. Global Affairs Canada is also a global network of 178 missions in 110 countries that supports the international work of the Department and 37 partner departments, agencies and co-locators. With six regional offices across Canada and more than 11,000 employees supporting this network, Global Affairs Canada offers you the opportunity to pursue a broad career with challenging perspectives that enrich professional skills and broaden perceptions of other cultures.

The Federal Public Service is stronger and most effective when we reflect the rich diversity of the Canadian population that we serve. Global Affairs Canada (GAC) is committed to building a diverse, equitable and inclusive workplace where all employees feel empowered to be authentic. At GAC, we believe that by leveraging all available strengths that exist within the diversity of Canada’s population, we can reach the highest levels of professionalism, innovation and productivity. Don’t miss your opportunity to not only enjoy the unparalleled benefits of the public service, but to work for a department where your voice is heard, valued, respected and amplified. All candidates who believe they are qualified are encouraged to apply, including Black, other racialized and Indigenous peoples, women, persons with disabilities and persons of the 2SLGBTQI+ community. We encourage candidates to indicate voluntarily on their application if they are a member of one of these groups and complete the Employment Equity (EE) section of the application. If you would like to learn more about self-declaration, please consult this website: https://www.canada.ca/en/services/jobs/opportunities/government/self-declaring-government-canada-jobs.html.

Intent of the process

Our organization currently has a variety of needs for administrative positions and the pools of fully or partially qualified candidates that will be created can be used to staff future temporary and indeterminate vacancies and staff positions that are identical or similar at the CR-05, AS-01 and AS-02 group and level within Global Affairs Canada. The duration and linguistic profiles could vary depending on the positions to be filled.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION

✔ED1 - STREAMS 1 and 2 (CR-05, AS-01 and AS-02)
Secondary school diploma*
OR
An acceptable combination of education, training and/or experience
OR
Successful completion of the General Competency Test: Level 1 (GCT1-207) from the Public Service Commission.

*NOTE: Individuals who will complete their academic program by June 30, 2025 may apply. Proof will be required later in this process.

Degree equivalency

ESSENTIAL EXPERIENCES

STREAMS 1 and 2 (CR-05, AS-01 and AS-02)
✔EX1 - Experience with office administration software such as Microsoft Word, Excel, PowerPoint, or Outlook

STREAM 1 (CR-05 and AS-01)
✔EX2 - Experience in providing administrative or operational or client service support services**

STREAM 2 (AS-02)
✔EX3 - At least one (1) year full-time* experience in providing administrative or operational or client service support services**

* Full-time is defined by a working week of at least 30 hours.

** Administrative support services may include the performance of tasks such as managing the daily agenda of a manager, planning or coordinating meetings, preparing documents or reviewing for accuracy, coordinating incoming and outgoing correspondence, filing, writing minutes of meetings, preparing spreadsheets and collating data, etc.
Operational support services may include the performance of tasks such as preparing forms, data entry, preparing and reviewing reports or other documents, filing, and drafting correspondence in operational environments such as registrar service, finance, administration, security, human resources, case management, or other areas.
Administrative or operational support services are also defined as providing support to someone else.
Client service may include tasks such as processing customer requests, scheduling services, requesting payments, processing refunds, providing information on products/services, troubleshooting issues, inquiring about client satisfaction, etc.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Note: the following are asset criteria. A qualified candidate may be offered a position even though they do not meet any or all of the asset qualifications.

ASSET EDUCATION

STREAMS 1 and 2 (CR-05, AS-01 and AS-02)
✔AED1 - A COLLEGE or VOCATIONAL diploma* obtained from a recognized institution in a job-related field.
The intent of this criterion is to recognize candidates who have completed a program of study related to administrative support.

Examples of acceptable diploma: Office Management, Office Administration, Secretarial Studies, Human Resources Management Support, documentation studies, Studies in Occupational Health and Safety Prevention and Management, etc.

Examples of non-admissible diploma: Bachelor's degree in administration, Master's degree in international relations, etc.

*NOTE: Individuals who will complete their academic program by June 30, 2025 may apply. Proof will be required later in this process.

Degree equivalency

ASSET EXPERIENCES

STREAMS 1 and 2 (CR-05, AS-01 and AS-02)
•AEX1 - Eighteen (18) months experience or more in providing administrative or operational support services.
•AEX2 - Experience with financial and administrative software such as SAP, Salary Forecast Tool, CCM, Oracle or Visio.
•AEX3 - Experience in maintaining and reporting on up-to-date financial data such as preparing budget tracking documents.
•AEX4 - Experience in providing advice or recommendations to clients.
•AEX5 - Experience in a human resources discipline such as staffing, classification, compensation, training, labour relations or Occupational Health and Safety.
•AEX6 - Experience in organizing or managing documents in an information management system such as M365 SharePoint.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
STREAMS 1 and 2 (CR-05, AS-01 and AS-02)

Bilingual Imperative – (BBB/BBB), (CBC/CBC)
Unilingual – French or English Essential

Information on language requirements

COMPETENCIES

STREAMS 1 and 2 (CR-05, AS-01 and AS-02)
✔CO1 – Ability to communicate effectively orally and in writing
✔CO2 – Integrity and Respect
✔CO3 – Ability to work in a team*
✔CO4 – Judgement*
✔CO5 – Client focus*
✔CO6 – Reading*
✔CO7 – Numeracy*
✔CO8 – Initiative*
✔CO9 – Adaptability*

STREAM 2 only (AS-02)
✔CO10 – Analytical abilities

* These criteria will be assessed during a multiple choice exam

The following may be applied / assessed at a later date (may be needed for the job)

Note: the following are asset knowledge and competencies criteria. A qualified candidate may be offered a position even though they do not meet any or all of the asset qualifications.

ASSET KNOWLEDGE

STREAMS 1 and 2 (CR-05, AS-01 and AS-02)
•AK1 - Knowledge of the Treasury Board Secretariat guideline on travel and hospitality expenditures
•AK2 - Knowledge of sections 32, 33 and 34 of the Financial Administration Act

ASSET COMPETENCIES

STREAMS 1 and 2 (CR-05, AS-01 and AS-02)
•ACO1 - Reliability

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women

Information on employment equity

Organizational Needs

Global Affairs Canada is committed to having a skilled and a diversified workforce representative of the population we serve. In support of this objective, consideration may be given to candidates’ self-identifying as belonging to one of the following Employment Equity groups: Aboriginal peoples, persons with disabilities, members of visible minorities, and women.

Operational Requirements

Depending on the position to staff, operational requirements could apply such as:
• Be willing and able to travel.

Conditions of employment

Conditions of Employment

STREAMS 1 and 2 (CR-05, AS-01 and AS-02)
• Secret security clearance
• Top Secret security clearance for some positions at the Head office.
• Depending on the position, must be willing and able to work overtime on short notice.
• Global Affairs Canada has adopted a hybrid* work model until further notice.

* A hybrid work model is a blend of in-office and telework. Please see following link: https://www.canada.ca/en/government/publicservice/modernizing/hybrid-work/common-hybrid-work-model.html

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

ONLY ONLINE APPLICATIONS THROUGH THIS SITE WILL BE ACCEPTED.

An online test will be administered to assess general competencies and some of the merit criteria.

All criteria could be assessed throughout the process, including email communications.

You will be required to provide proof of your education credentials. You will be advised to provide the documents later in the process. For foreign credentials, the Canadian Information Centre for International Credentials (CICIC) assists persons who wish to obtain an assessment of their educational, professional, and occupational credentials by referring them to the appropriate organizations. The CICIC can be contacted at www.cicic.ca

Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email).

The information you provide throughout this selection process must be true and could be verified. Any false or fraudulent information could result in:
1. the rejection of your request;
2. the revocation of your hiring to the public service, if any;
3. any corrective action deemed appropriate by the employer;
4. In case of fraud, in addition to the consequences mentioned above, you could be the subject of a criminal investigation.

Resumes will be used as a secondary source of information and strictly to validate the concrete examples you will have described in the pre-screening questionnaire.

Applicants residing outside the National Capital Region may be required to travel abroad, to the Global Affairs Canada office or to a partner to be evaluated in person or via teleconference, as applicable.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information

Apply online