IT Team Leader, Infrastructure Operations

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

🚩When answering the screening questions you must provide concrete and detailed examples to clearly demonstrate how you meet the qualification. We can’t make any assumptions about your experience. Simply saying you have the required qualifications or listing your current duties is not enough. Instead, you must provide concrete and detailed examples that clearly explain WHERE, WHEN, and HOW you gained the experience. We’ll only use your résumé as a secondary source of information. The breadth and depth of experience may be considered during screening, assessment and/or selection of candidates. Failure to clearly demonstrate how you meet the essential criteria may result in the rejection of your application.

Duties

IT Team Leader, Infrastructure Operations:

► Deploy and manage portions of computing infrastructure such as:
• Service Desk Management
• Life Cycle management
• Networks
• Desktop Support

► Supervision of IT staff including the assignment of tasks and performance evaluations.
► IT Asset provisioning and management.
► IT client services such as AV/VC Services and Telephony Services.

Work environment

Indigenous Services Canada (ISC) brings a diverse perspective to work and ensures that we have an environment where everyone can bring their best selves to the workplace, make better decisions and design better programs for the people we serve.

We encourage strong, people-centered leadership, that ensures people feel welcome, supported and safe. We promote a healthy and inclusive environment by actively seeking out, respecting, and acknowledging the value of diverse perspectives, ideas, life experiences, skills and knowledge.

Together with clear and shared goals, collecting data, and monitoring our progress we will succeed in our commitment to foster an inclusive workplace and build a diverse workforce.

Intent of the process

📌 Due to operational requirements of these positions, please note that physical presence is required in the position’s base location, which includes 100% in-office presence. Telework is not available for these positions.

📌 The immediate intent of this poster is to fill one (1) indeterminate position in Edmonton (Alberta) and one (1) indeterminate position in Vancouver (British Columbia). Qualified candidates from this process who are currently located in Edmonton (Alberta) and Vancouver (British Columbia), respectively, will be given first consideration.

It is also anticipated that this process may be used in the future to staff one (1) position in Winnipeg (Manitoba). Applicants are encouraged to apply if this is a location of interest to you.

A pool of qualified candidates may be established and may be used to staff similar positions on an indeterminate, term and acting basis. It may also be used to staff similar positions in other work locations within Indigenous Services Canada.

Positions to be filled: 2

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed.*

*NOTES:
1. Indeterminate incumbents in the IT group on December 9, 2021 who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
2. Indeterminate incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.
3. At the manager’s discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

EXPERIENCE:
*Recent and **significant experience providing technical support in an Information Technology (IT) Service Desk environment supporting: Email service, Windows desktops and desktop applications and network account management.

Significant** experience in analyzing Information Technology (IT) or Information Management (IM) issues and providing recommendations or solutions to staff, supervisors or managers.

Recent* experience in providing advice and guidance to clients and management on issues related to Information Management and/or Information Technology (IM/IT).

Experience in building and maintaining relationships with clients.

Experience managing financial resources including estimating costs, budget tracking, and reporting.

* Recent experience is defined as experience that was acquired within the last three years.
**Significant experience is defined as the depth and breadth of experience normally associated with full-time performance of duties for a minimum of two years.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET QUALIFICATIONS:

EDUCATION:
Graduation with a degree from a recognized post-secondary institution with acceptable specialization in Computer Science, Information Technology, Information Management or some other specialty relevant to the position.

Information Technology Infrastructure Library (ITIL) Foundation certification.

Relevant industry certifications (including but not limited to PMP, Microsoft, Oracle).

Degree equivalency

EXPERIENCE:
Experience in life cycle management of IT assets.

Experience in life cycle management of IM.

Experience in procurement of goods or services in the Federal Government.

Experience in researching and presenting future and technological strategies to management.

Significant** experience working in an Electronic Document Records Management System such as the OpenText software system or GCdocs.

Significant** experience in leading teams, projects, or work groups.

Significant** experience in the collaboration of projects with various internal and/or external stakeholders.

**Significant experience is defined as the depth and breadth of experience normally associated with full-time performance of duties for a minimum of two years.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

ABILITIES:
Ability to communicate effectively in writing.
Ability to communicate effectively orally.
Ability to supervise a work team and lead project teams.
Ability to analyze complex issues, formulate options and make recommendations.
Ability to effectively manage financial resources.

COMPETENCIES:
Demonstrating integrity and respect.
Working effectively with others.
Showing initiative and being action oriented.
Thinking things through.

The following may be applied / assessed at a later date (may be needed for the job)

ORGANIZATIONAL NEEDS:
Indigenous Services Canada is committed to having a skilled and diversified workforce representative of the population we serve. In support of our strategy to achieve our employment equity goals, selection may be limited to candidates self-identifying as belonging to one of the following employment equity groups: Women, Indigenous persons, Visible Minorities and Persons with Disability.

OPERATIONAL REQUIREMENTS:
Willingness to work overtime.
Possession and maintenance of a valid driver’s license.
Ability to travel regularly for extended periods (3-5 days).

Conditions of employment

Secret security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

1) Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

2) Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

3) Achieving a representative workforce has been identified as an organizational need in the merit criteria, and may be applied in this appointment process.

4) Preference in appointment may be given to employees who have been, or will be, impacted by work force adjustment and/or realignment of work.

5) Applicants who are entitled to a priority for appointment are encouraged to indicate this, along with their priority type, in their covering letter, résumé and/or application form.

6) The essential qualifications that are listed in the statement of merit criteria are mandatory. A pass mark will be established for each. Applicants must meet each essential qualification to be appointed to the position. An applicant may be appointed to the position even though he/she does not meet any or all of the asset qualifications. However, meeting these criteria is desirable and may be a deciding factor in choosing the person to be appointed. In the event that there are as many applicants who meet the essential qualifications as there are vacancies, the manager may decide not to assess some or all of the asset qualifications.

7) Candidates will be asked to provide proof of their education credentials and proof of citizenship (original documents only) at the assessment stage of this process. Failure to do so may result in your application not being considered further in the selection process.

8) Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca/.

9) Written examination will be administered.

10) Interview will be administered.

11) Reference checks will be sought.

12) All communication relating to this process, including email correspondence and telephone conversations, may be used in the assessment of qualifications. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.

13) For this selection process, it is our intention to communicate with candidates VIA E-MAIL and/or PSRS for screening and assessment purposes; this will include communication of screening results and invitations to written tests and interviews. To that end, candidates must include a valid e-mail address in their application. IT IS THE CANDIDATE'S RESPONSIBILITY TO ENSURE THAT THIS ADDRESS IS FUNCTIONAL AND THAT IT ACCEPTS MESSAGES FROM UNKNOWN USERS (some e-mail systems block these types of e-mail). IT IS ALSO THE CANDIDATE'S RESPONSIBILITY TO ENSURE ACCURATE CONTACT INFORMATION IS PROVIDED AND UPDATED AS REQUIRED.

14) The Public Service of Canada recognizes that the diversity of its employees' population contributes to its strength and integrity. We are committed to achieving employment equity and developing a highly capable workforce that is representative of Canadian Society. We therefore encourage women (especially in non-traditional occupations), Indigenous peoples, persons with disabilities, and members of visible minority groups to apply and declare themselves as part of one or more of the above mentioned Employment Equity Designated Groups.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information

Apply online