Senior Deputy Commissioner, Consumer-Driven Banking

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Assessment accommodation

The Financial Consumer Agency of Canada (FCAC) ensures federally regulated financial entities, including financial institutions, external complaints bodies and payment card network operators, comply with consumer protection measures set out in legislation. FCAC also promotes financial education, raises consumers’ awareness of their rights and responsibilities, and works to strengthen the financial knowledge, skills and confidence of Canadians. With the recent passing of Bill C-69, FCAC officially assumed the responsibility of overseeing, administering and enforcing Canada's Consumer-Driven Banking Framework. It is with this expanded scope that the FCAC is seeking the inaugural Senior Deputy Commissioner to head the Consumer-Driven Banking Branch.

As the Senior Deputy Commissioner, Consumer-Driven Banking, you will lead and oversee FCAC’s regulatory mandate for consumer-driven banking. You will be responsible for the implementation, administration, oversight and enforcement of the Consumer-Driven Banking Framework, as outlined in the Consumer-Driven Banking Act and FCAC Act. Your responsibilities will encompass fostering consumer trust, promoting industry collaboration, and leading the accreditation, supervision, and enforcement frameworks for all entities participating in Canada’s open banking system. Reporting directly to the Commissioner and as a member of FCAC’s Executive Committee, your work will directly contribute to protecting consumers, advancing financial literacy, and ensuring fair market conduct in the dynamic world of consumer-driven banking.

The successful candidate will possess a record of senior leadership within regulatory environments, financial services, or consumer protection. A strong academic foundation in a related field is essential, complemented by expertise in regulatory frameworks, compliance, risk management, and understanding of governmental roles in relation to consumer-driven banking. You bring extensive experience in stakeholder engagement, strategic planning, and multi-disciplinary team leadership, with the ability to build, inspire and guide a high-performing team in an evolving regulatory landscape. Key personal attributes include the ability to influence others, navigate ambiguity, and foster collaboration among diverse stakeholders, all driven by a passion for advancing a sustainable agenda. As FCAC’s ambassador on all consumer-driven banking matters, you are an exceptional relationship builder and communicator in both official languages.

This appointment is not subject to the Public Service Employment Act. The authority to appoint a Senior Deputy Commissioner is conferred upon the Commissioner by the FCAC Act. FCAC is committed to welcoming a diverse and inclusive workforce. Preference may be given to applicants who are members of one or more of the following groups: women, Indigenous peoples, persons with disabilities, and members of a visible minority group.

Work environment

FCAC is a separate agency that operates in a fast-paced and rapidly evolving environment. Today’s financial marketplace is complex, global and constantly in flux. Likewise, FCAC must be innovative and agile to remain a trusted authority in financial consumer protection. Its greatest strength is its people, a knowledgeable, experienced and passionate team of approximately 250 professionals who draw on the diversity of their skills and expertise to advance the Agency’s mandate.

Headquartered in downtown Ottawa with an office in downtown Toronto, FCAC offers a competitive salary and benefits package, which includes the ability to earn performance pay and a minimum of four weeks of vacation leave per year. The Agency offers the same pension and group insurance benefits plans as the core public administration. However, it operates in an unrepresented environment and has its own classification system and compensation philosophy.

The work location for this position is Ottawa, however hybrid arrangements may be considered from the following locations: Toronto, Montreal and Vancouver.

Intent of the process

The immediate need is to staff one position on an indeterminate basis.

Positions to be filled: 1

Information you must provide

Your résumé.

A covering letter "Please clearly indicate how you meet each of the education and experience requirements of the position."

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

• A degree from a recognized university in business, public administration, economics or law, or an acceptable combination of relevant education, job-related training and/or experience.

Degree equivalency

• Executive-level management experience in a private or public sector organization, including the management of human* and financial resources** (see note below).

• Experience in the interpretation and application of legislation and regulatory requirements or experience with the operation and conduct of a regulatory agency, a financial institution, or another organization operating in a regulatory environment.

• Experience in setting strategic direction and providing strategic advice to senior management on complex and/or legal issues.

• Experience in stakeholder management and outreach, including building and maintaining effective relationships and communication channels with senior government officials and other external stakeholders.

• Experience in change management as a leader of a new or changing organization, or experience in building a new organization from the ground up.

NOTE:
Human resources management*: applicants must clearly demonstrate that they have managed employees, including performance management, and developed or contributed to the development of human resources plans. Applicants must indicate the number of employees they supervised directly.

Financial management**: applicants must show evidence of managing and being accountable for a budget. This experience is defined as being responsible for sound financial planning, forecasting and reporting. Applicants must also indicate the size of the budget they managed directly.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CBC/CBC)
Try the self-assessment tests for written expression and reading comprehension and get an idea if you would meet our requirements on official languages: https://www.canada.ca/en/public-service-commission/services/second-language-testing-public-service/self-assessment-tests.html (Please copy and paste this link into your Internet browser).

Information on language requirements

Knowledge:
• Knowledge of the mandate and activities of the Financial Consumer Agency of Canada and the legislative framework in which it operates.

• Knowledge of trends and emerging issues in the financial sector, including the impact of consumer-driven banking on financial consumers and industry in Canada.

• Knowledge of the operating environments of participating entities, including federally regulated financial institutions, provincially regulated financial institutions and credit unions, and financial technology companies (fintechs).

• Knowledge of regulatory and supervisory frameworks.

Key Leadership Competencies:
• Create Vision and Strategy

• Mobilize People

• Uphold Integrity and Respect

• Collaborate with Partners and Stakeholders

• Promote Innovation and Guide Change

• Achieve Results

Abilities:
• Ability to manage and motivate to effect major organizational change and achieve positive outcomes.

• Ability to undertake public outreach using superior communication skills, both written and oral, and the ability to act as spokesperson for Consumer-Driven Banking in dealing with stakeholders, the media, public institutions, governments, and other organizations.

The following may be applied / assessed at a later date (may be needed for the job)

Asset Qualifications:
• Experience in open banking, banking, or payments.
• Experience in the contributing to financial sector policy discussions or in reporting to or serving on a board of directors.

• Knowledge of accreditation models or approaches within the financial sector.

Operational Requirements:
• Willingness and ability to travel domestically and internationally, and willingness and ability to work overtime based on operational needs.

Conditions of employment

Secret security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

In submitting your résumé, you must clearly demonstrate how you meet the education and experience factors listed under the essential qualifications.

IMPORTANT: Failure to do so will result in the rejection of your application. Applicants will not be solicited for incomplete or possible missing information.

An interview and reference checks will be performed. Interviews will begin in January 2025.

Recent and past performance evaluations may be used as part of the process.

All communication relating to this process, including email correspondence may be used in the assessment of qualifications identified on the Statement of Merit Criteria.

Persons are entitled to participate in the appointment process in the official language of their choice. You are asked to indicate your preferred official language in your application.

We thank all applicants for their interest, however only those under consideration for the role will be contacted. Acknowledgement of receipt of applications will not be sent.

Depending on the number of applicants, volume management strategies such as random selection, top-down approach and/or establishing cutoff scores may be used for the purpose of managing applications and determining who will continue in the staffing process. Please note that although you may attain the established pass mark on any of the assessments, management may decide to use a higher cut off score.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information

Apply online