Program Officer / Administrative Services Officer

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

1) Candidates must clearly demonstrate how they meet the essential and asset education and experience factors listed by answering the screening questions. Candidates should write concrete examples demonstrating how they meet the experience and education required.

Provide concrete examples related to the experience:
•Choose examples that illustrate a high degree of complexity and difficulty and have sufficient impact to allow you to illustrate the extent and depth of your experience.
•Examples should include the date or period when the situation occurred, the context, your role and the outcome.
•If you have talked about an experience within a team, separate your role from that of others.

2) The screening board cannot make any assumptions about your experience and will not contact candidates for additional or potentially missing information.

3) Please DO NOT send a cover letter. The screening questions replace the cover letter. We will NOT review cover letters.

4) Resume may be used as a secondary source to validate the qualifications described; comments such as "refer to my attached resume" will not be accepted and may result in your application being rejected.

5) 🎥 For tips on how to apply, check out this video:
http://www.youtube.com/watch?v=0GW7P3g9hhIl

Work environment

Indigenous Services Canada strives to be a trusted partner that respects Indigenous perspectives and supports First Nations, Inuit and Métis in controlling the delivery of high-quality services for healthy, prosperous and thriving communities. With this unique vision, the Department’s work is grounded within two fundamental guiding principles: respect the diversity of Indigenous cultures and see their influence in the way we work; and recognizing that partnerships are at the core of how we do things.

For more information on Indigenous Services Canada, please visit: https://www.canada.ca/en/indigenous-services-canada.html

Intent of the process

This process will be used to establish a pool of qualified candidates.

It may also be used to staff similar positions with various tenures (Deployment, Assignment, Secondment, Acting, Term or Indeterminate) within Indigenous Services Canada (ISC) and Crown-Indigenous Relations and Northern Affairs Canada (CIRNAC) in different locations with various language profiles and requirements (bilingual imperative BBB/BBB or CBC/CBC or English Essential) and various security requirements (reliability or secret).

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
ED1 - A secondary school diploma or employer-approved alternatives*.

*Note: the employer-approved alternatives to a secondary school diploma are: A satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; or an acceptable combination of education, training and/or experience.

Proof of education will be required. If you were educated outside of Canada, you must have your certificates and/or diplomas assessed against Canadian education standards. Click on the link below to contact the Canadian Information Centre for International Credentials (CICIC).

Degree equivalency

EXPERIENCE:
EX1 - Experience with administration or delivery of programs and/or projects.
EX2 - Experience in working with word processing, spreadsheets, and e-mail software.
EX3 - Experience interpreting and applying policies, procedures, or legislation.
EX4 - Experience in developing and maintaining relationships with stakeholders or clients.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

COMPETENCIES:
C1 - Dependability.
C2 - Judgement.
C3 - Showing initiative and being action orientated.
C4 - Effective interpersonal skills.
C5 - Integrity.

ABILITIES:
A1 - Ability to effectively communicate (oral).
A2 - Ability to effectively communicate (written).

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS

ASSET EDUCATION:
AED1 - Graduation with a degree from a recognized post-secondary institution.

Degree equivalency

ASSET EXPERIENCE:
AEX1 - Experience working with First Nations, Inuit, or Metis peoples or Indigenous organizations.
AEX2 - Experience with front-line client service.
AEX3 - Experience in conducting research, analyzing information from multiple sources, and developing recommendations related to programs or projects.
AEX4 - *Recent experience providing administrative support directly to a manager (organizing schedules, meetings, follow-up, and correspondence).
AEX5 - Experience providing advice and guidance to senior management (director or above).
AEX6 - *Recent experience supervising employees.
AEX7 - *Recent experience conducting HR staffing processes or recruitment within the Federal Public Service.
AEX8 - Experience editing PDF files.
AEX9 - Experience working in the additions to reserve process.
AEX10 - *Recent experience working with various federal government databases including but not limited to Grants and Contributions Information Management System (GCIMS), GCdocs, Indian Lands Registration System (ILRS), Health Information Claims Systems (HICPS), Medical Transportation Record System (MTRS), Mental Health Services Tracking System (MHSTS), etc.
AEX11 - Experience drafting operational procedures.
AEX12 - *Recent experience coaching/training/mentoring others.
AEX13 - Experience in financial management (i.e. management of program funding, budgets, expenditures, audits, program allocations or forecasting) which could include: monitoring contracts, grants, contribution agreements, or funding arrangements.
AEX14 - Experience in reviewing proposals, projects or contracts to determine eligibility against criteria and making recommendations.
AEX15 - Experience participating in annual audited financial statement reviews and program evaluation.

*Recent is defined as within the last five years

CURRENT AND/OR FUTURE ORGANIZATIONAL NEEDS:
Indigenous Services Canada is committed to having a skilled and diversified workforce representative of the population we serve. In support of our strategy to achieve our employment equity goals, selection may be limited to candidates self-identifying as belonging to one of the following Employment Equity groups: Women, Aboriginal Persons, Visible Minorities and Persons with Disability.

OPERATIONAL REQUIREMENTS:
Other operational requirements may apply depending on the position to be staffed.

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

• Acknowledgement of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

• Please note that your overall conduct and communications, including email correspondence, throughout the entire process may be used in the assessment of qualifications and competencies.

• Communication for this process will be sent via email. Applicants MUST check their e-mail accounts frequently as there may be a deadline for responses. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email). Please note that we will have to consider that you are no longer interested in participating in the selection process and that you have withdrawn your candidacy should you not provide us with an up-to-date email address or respond to our communications.

• If you need to communicate with us during any stage of this process, please indicate the selection process number in the subject field of your email.

• Candidates are required to submit their application by using the online system. If you are unable to apply online, please contact the email address indicated in the "Contact information" section below. Please provide an explanation as to why you are not applying on-line for consideration. (Note: You must state the Selection Process number in the Subject of enquiry)

• You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

• Depending on the requirements of the position(s) being staffed from this process, for current or future vacancies, any or all of the asset qualifications, operational requirements, and organizational needs may be applied at any stage in this selection process (i.e. screening and appointment stage).

• Various means of assessment may be used (for example: interview, written exam, reference checks, performance assessments, achievement record), depending on the needs of the hiring manager.

• Applicants are entitled to participate in the staffing process in the official language of their choice and are required to indicate their preferred official language in their application profile.

• Candidates are expected to make a reasonable effort to make themselves available for assessments as scheduled. Rescheduling will only permitted for accommodation measures or for other exceptional/extenuating circumstances, to be determined on a case-by-case basis.

• LEAVE/ABSENCES DURING THIS SELECTION PROCESS: It is the responsibility of the candidate to notify the Departmental contact of any pre-approved leave throughout the duration of the process in order to facilitate scheduling of evaluations. One (1) alternate date will be possible only if requested for the following reasons: 1) Medical reasons with doctor’s certificate 2) Death in your immediate family 3) Confirmation of pre-approved travel plans or training plans (made before the advertisement posting date) 4) Religious reasons or 5) Participation in an assessment for another selection process.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information

Apply online