Police Dispatcher (Northern posting opportunity!)

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

In addition to the salary noted above, persons appointed to positions in Yellowknife are entitled to isolated post allowances, vacation travel assistance, and other benefits. Relocation assistance may also be provided. For more information, please see:
• National Joint Council Isolated Posts and Government Housing Directive (https://www.njc-cnm.gc.ca/directive/d4/en)
• Pay, pension and benefits (https://www.canada.ca/en/government/publicservice/pay.html)
• Addendum - Initial Appointees Relocation Program (https://www.canada.ca/en/treasury-board-secretariat/services/travel-relocation/addendum-initial-appointees-relocation-program.html)

To be considered for this position, you must have completed a Canadian police call-taking and dispatching training program. If you are not an experienced police dispatcher, please consider applying for positions titled Police Dispatcher Trainee (PO-TCO-01).

Please note we request that job applications are submitted through GC Jobs. Persons who are unable to or prevented from applying using GC Jobs are asked to inform the contact person(s) below prior to the closing date.

Please note completion of the screening questions is required. As the responses to each will be used to determine whether associated requirements are met, failure to complete them fully may result in elimination from consideration.

Duties

You don't have to wear a uniform to make a difference!

Telecommunications operators are the first person a caller speaks to when calling 9-1-1 or requesting police assistance. Operators have to keep callers calm during emergencies to gather as much information as possible and help ensure both public and officer safety. Their role is critical to the delivery of RCMP police services.

If you're ready for a meaningful career where you can make a real difference in the lives of others, and contribute to keeping Canadians safe — this is the career for you!

What the work involves
• Monitoring of police resources and systems with computer aided dispatch and monitoring systems
• Telecommunications Operators respond to public requests for police assistance, and many provide emergency services as a Public Safety Answering Point for 9-1-1.
• Telecommunications Operators often are the first point of contact with people who call the RCMP which gives you a chance to assist the public when they are facing a crisis and get them the resources and help they need.
• The 9-1-1 Police Dispatch Centres operate 7 days a week, 24 hours a day. You will be required to work irregular hours (mornings, evenings, weekends, and statutory holidays).

Intent of the process

This process will be used to staff vacancies within the Yellowknife Operations Communication Centre.

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

A secondary school diploma, or an acceptable combination of education, training and/or experience

Degree equivalency

Successful completion of a Canadian police call-taking and dispatching training program in Canada

Significant* experience as a 9-1-1 police dispatcher

*Significant experience is defined as the depth and breadth of experience normally associated with full-time performance of duties for a period of two years within the last five years.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Willingness and ability to work in (and relocate to, as applicable) Yellowknife, NT

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English essential
Bilingual – imperative (BBC/BBC)

Information on language requirements

Communication

Composure

Conscientiousness

Develops self

Flexibility

Meeting client needs

Problem solving

Concern for safety

Teamwork

The following may be applied / assessed at a later date (may be needed for the job)

Willingness and ability to travel (e.g., for the purposes of attending mandatory training, or testifying in a court of law) and testify in a court of law

Willingness and ability to work shift work (24 hours a day, 7 days a week and 365 days a year)

Willingness and ability to work on short notice and overtime to meet operational needs

Willingness and ability to be exposed to emotionally charged clients and incidents which may be traumatic, violent and disturbing

Willingness and ability to work in a confined or restrictive workspace, wear a headset and exposure to multiple computer screens and noise disturbances for extended periods of time

Willingness and ability to undergo a medical evaluation in order to meet and maintain the medical profile standards established for the position

Conditions of employment

Security clearance (enhanced reliability status)

Work shift work (24 hours a day, 7 days a week and 365 days a year)

Meet and maintain the medical profile standards established for the position, and (if applicable) any additional medical requirements for isolated posts, in accordance with the National Joint Council Isolated Posts and Government Housing Directive

Exposure to emotionally charged clients and incidents which may be traumatic, violent and disturbing

Work in a confined or restrictive workspace, wear a headset and exposure to multiple computer screens and noise disturbances for extended periods of time

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

As part of the medical profile standard, pre-placement and periodic occupational health evaluations for Public Service Employees will be administered by Health Canada or designate, in accordance with the Occupational Health Evaluation Guide, and for Civilian Members will be administered by RCMP Health Services or designate, in accordance with RCMP Policy.

Applicants hired under this process who have obtained call-taking and dispatching training from other police agencies will be required to challenge the RCMP National Telecommunications Training Program. This will occur during employment.

All written and verbal communication will be used to evaluate candidate qualifications.

An interview and reference checks will be conducted as part of the selection process.

In the event you are appointed, you will enter into a written agreement (pre-posting agreement) identifying geographic provisions for deployment following completion of your posting. Please note this posting will be for a period of three (3) years.

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information

Apply online