AMENDMENT* 9-1-1 Police Dispatchers (Telecommunications Operator Trainee) INVENTORY

Update: *Amendment to salary. Please note this advertisement has been updated to reflect the rates of pay within the newly signed collective relevant to this position. If you have already submitted your application successfully, you do not have to reapply.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

*Amendment to the closing date. If you have already submitted your application successfully, you do not have to reapply.

How does this work?

Step 1: Read the entire advertisement. Want to join our team? Let us know you’re interested! Click “Apply online”.

Step 2: Tell us about you! Attach your resume and answer the screening questions in the online application.

Step 3: We will carefully review all of your qualifications. If your talent matches one of our immediate or upcoming opportunities we may contact you for further information or assessment.

Candidates who apply on this process will be invited to participate in a Virtual Information Session to learn more about this opportunity at a later date.

Persons with a priority entitlement may self-refer if interested in the TCO-01/LES-TO-01 position and will be considered in priority to all other applicants.

Applications received on this selection process will be considered for appointments in Dartmouth, Nova Scotia only.

Please consult the "Other Information" section to learn more about this process.

Duties

A Telecommunications Operator is responsible for responding to both Police and Emergency 911 calls for service while dispatching RCMP and other emergency responders to incidents in their respective province. This requires a level of multi-tasking simultaneously on a computer with multiple screens/programs while responding to calls on a radio/phone of which some may be highly stressful “life or death” situations. Telecommunications Operators are often exposed to emotionally charged clients and incidents which may be traumatic, violent and disturbing. Telecommunication Operators work shift work and must be available 24 hours a day, 7 days a week and 365 days a year.

Intent of the process

This inventory may be used by the Royal Canadian Mounted Police to fill current and future vacancies. As positions become available, applicants who meet the screening qualifications may be contacted for further assessment.

Already employed with RCMP? This process may be used for promotion of internal employees. Submit your application today!

Please note that an assignment appointment requires approval of your supervisor.

Should a CM be found qualified and selected for appointment, the appointment will not result in a change of status to another category for the member.

For those who have submitted an application on this inventory prior to February 28th, 2023, your application will be reviewed for further assessment after the specified deadline. Applications submitted after February 28th, 2023, will be reviewed periodically as vacancies are identified.

Upon initial appointment as a Police Dispatcher Trainee, continued employment is conditional upon successful completion of classroom training, field coaching, simulation exams and proficiency evaluations for call-taking and dispatching.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:

A secondary school diploma or employer-approved alternatives (see Note 1).

Note 1:

The employer-approved alternatives to a secondary school diploma are:
• A satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; or
• An acceptable combination of education, training and/or experience in a field
relevant to the work to be performed.

Degree equivalency

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential
Bilingual – Imperative (BBB/BBB, BBC/BBC, CBC/CBC)

Information on language requirements

COMPETENCIES:

Composure
Conscientiousness & Reliability
Develops Self
Flexibility
Meeting Client Needs
Problem Solving
Teamwork

ABILITIES:

Ability to communicate effectively orally.
Ability to communicate effectively in writing.
Ability to recall details such as addresses, phone numbers and license plates while performing other tasks.
Ability to prioritize.
Ability to read maps.
Ability to type 40 w.p.m. with less than 5% error rate. *

*Please note over half of all applicants do not pass the CritiCall Exam due to inability to meet typing requirements. Applicants are strongly encouraged to ensure their typing skills are within the required limits prior to submitting application.

NOTE: The above-noted abilities are assessed using CritiCall, a computer program specifically designed to test knowledge, skills and abilities necessary for success in high-stress dispatch environments. For more information, applicants are encouraged to consult: https://criticall911.com/dispatchertesting/applicants/

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS

EXPERIENCE:

Experience call‐taking or dispatching in a police agency.

OPERATIONAL REQUIREMENTS:

Travel (e.g. for the purposes of attending mandatory training, or testifying in a court of law).

Work on short notice and overtime to meet operational needs.

Conditions of employment

Reliability Status security clearance - The successful applicant will have to obtain an RCMP Enhanced Reliability Security Clearance. The process to obtain RCMP security clearance involves a security/reliability interview and a field investigation regarding matters of criminal activity which includes reference checks, verification of credit/financial status, education, employment, etc. As such, the process may take several weeks or months to complete.

To be granted RCMP security clearance and to maintain the ethical standards of the RCMP, candidates must not be, or have been, involved in certain criminal activities*, have been dishonourably discharged, have pending personal bankruptcies, etc. For additional information and a complete list of activities, please visit http://www.rcmpgrc.gc.ca/en/good-character and read the section titled “To apply as a police officer, you”, as well as the applicable considerations under “Evaluating your past actions”. The security requirements are the same for all employees of the RCMP.

Work shift work (24 hours a day, 7 days a week and 365 days a year).

Meet and maintain the medical profile standards established for the position, and (if applicable) any additional medical requirements for isolated posts, in accordance with the National Joint Council Isolated Posts and Government Housing Directive.

Exposure to emotionally charged clients and incidents which may be traumatic, violent and disturbing.

Work in a confined or restrictive workspace, wear a headset and exposure to multiple computer screens and noise disturbances for extended periods of time.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

The client organization will accept applications on-line only.

All job applications must therefore be submitted through the Public Service Resourcing System. Following are some of the benefits associated with applying on-line:

Applicants can create a profile and a resume that can be used when applying for other processes without having to recreate a new application each time.

Applicants can modify their application/resume at any time BEFORE the closing date indicated on the job advertisement.

Applicants can verify the status of their applications, at any time.

Applicants can be notified electronically of tests or interviews and results.

For some jobs, applicants will find important information, namely the job questionnaire and a complete statement of merit criteria that are only available when applying on-line.

To submit an application on-line, please select the button "Apply Online" below.

Persons with disabilities preventing them from applying on-line are asked to contact 1-800-645-5605.

Persons are entitled to participate in the appointment process in the official language of their choice.

Our means of communication with applicants is via e-mail. Please ensure to include a functional e-mail address, which will accept messages from unknown users (some e-mail systems block these types of e-mails). It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.

All communication relating to this process may be used in the assessment of other qualifications.

Depending on the number of applicants, Department needs and HR plans, volume management strategies such as random selection, top-down approach, and/or cut-off scores MAY be used for the purpose of managing applications/candidates.

A situational exercise may be administered.

An interview may be administered.

Reference checks may be sought.

Proof of your education will be requested and must be provided during the selection process, in order to verify that candidates meet the education requirement. Candidates who are unable to provide proof that they meet this essential qualification as requested may be eliminated from the process. Education obtained outside of Canada must be evaluated. Please contact the International Credential Evaluation Services as soon as possible to initiate the evaluation process http://www.cicic.ca/

If the name identified on the above documents is different than your current legal name, please also provide proof of name change.

You must provide proof of your Canadian Citizenship or Permanant Resident. The original of one of the following documents must be provided for verification:
Provincial or territorial birth certificate
Naturalization certificates (issued prior to Jan. 1, 1947)
Registration of Birth Abroad certificates (issued between Jan. 1, 1947 and Feb. 14, 1977)
Certificates of Retention
Citizenship certificates
Permanant Resident Card

Preference

Preference will be given to veterans first and then to Canadian citizens and permanent residents, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.

Contact information

Apply online