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STARLING COMMUNITY SERVICES IS DEDICATED TO SUPPORTING COMMUNITIES WHERE EVERYONE EXPERIENCES MENTAL WELLNESS, OPPORTUNITIES FOR EMPLOYMENT, A PLACE TO CALL HOME, AND A SENSE OF BELONGING.

To better serve the diversity of our community, the agency is committed to embedding anti-racist, anti-oppressive practices, and perspectives into the fabric of our organization. We have implemented mandatory antiracism training, we are actively building safe spaces to host brave conversations for learning, and we are fostering a culture of belonging for all, but especially BIPOC, 2SLGBTQIA+, historically and presently marginalized individuals and communities.

There is one Full-Time permanent Housing Stability Coach position available starting on January 27, 2025, working 37.5 hours per week.

Your Role:

Supports individuals and families with complex needs who have experienced chronic homelessness with community inclusion, life skill development and the transition to feeling established within their home. The Housing Stability Coach works within the community and participants’ homes to provide hands-on, practical assistance with the implementation of the individualized support plan as developed by the Housing Stability Worker and participant. Operates within an evidence-based best practice Housing First Model. Works in alignment with the agency’s commitment to equity, and from an anti-racist and anti-oppressive perspective to further create a sense of belonging at the Agency.

Tasks:

Client Service:

1. Operating within the Housing First Model coordinates with the PATHS2Home Home Based Team for service delivery.
2. Supports the implementation of individualized support plans.
3. Assists the Housing Stability Worker, or designate, with the design and implementation of recreational, life skills and community inclusion.
4. Assists the Housing Stability Worker, or designate, with the implementation and assessment of plans of action and objectives with individual participants.
5. Assists with the design and implementation of daily routines, norms and structure for individuals and families in service.
6. Acts as a role model for participants.
7. Liaises with participant, family, police and other agencies ensuring communication, continuity and support.
8. Assists individuals and families to problem-solve effectively.
9. Organizes individuals and families in recreational activities, life skills training and coaching including housekeeping and cooking.
10. Transports participants to appointments and community events as required.
11. Communicates relevant participant information to agency and external team members.
12. Assists with various care co-ordination functions as assigned by the team.
13. Assists with delivering and evaluating the service delivery.
14. Implements risk assessment plans to ensure safety of individual, staff and community.
15. Responds in high-risk situations while utilizing the crisis safety plans.
16. Exercises sound judgement and professionalism in supporting participants identifying with complex needs (e.g. homelessness, mental health, substance use and/or abuse).
17. Maintains professional boundaries while offering peer-based support to participants.

Administration:

1. Completes the required documentation specific to the assigned service area.
2. Collects information, records and maintains participant files.
3. Communicates relevant participant updates to appropriate housing team member(s) via email, phone or participation in team meetings.

Other:

1. Maintains current knowledge of community resources and liaises with community.
2. Participates in staff training and development.
3. Able to mitigate risk to personal safety that may result from unpredictable work environments, including second-hand smoke, drug paraphernalia, harmful substance use, serious mental health crisis, violence or threats of violence, and weapons.
4. Participates in supervision with their Leader.
5. Represents Starling Community Services in the community.
6. Participates in Agency committees and task forces.
7. Complies with the policies and procedures of the Agency as outlined in the Policies and Procedures Manual
8. Complies with the duties imposed by law or contract and the policies and procedures for performing the job in a safe and healthy manner.
9. Demonstrates equity, anti-racism and anti-oppression values in all aspects of role.
10. Takes an active role in promoting and protecting personal health and safety and the health and safety of others, both staff and consumers. (Sec.28(1)OHSA)
11. Performs other duties as assigned.

Your Talents and Experience:

This role is intended for someone with a deep understanding of homelessness through Life Experience. A relevant certificate, degree or diploma in social services, related discipline or equivalent education combined with work and/or lived experience of homelessness is considered an asset. Experience working with participants with complex needs (e.g. homelessness, substance abuse/use, mental health). Knowledge of community resources and local mental health, educational, housing, child protection, and legal systems and services. Familiar with the Housing First philosophy and Progressive Engagement strategy and have the ability to remain current regarding evidence based or evidence informed practices. Demonstrate professional verbal and written skills, with a demonstrated ability to support a diverse range of people. Passionate, aware, and willing to learn about equity, antiracism and anti-oppression and to embed anti-racist, anti-oppressive practices into the role. Demonstrated ability to work autonomously and as part of team with strong decision-making capabilities. Exceptional organizational skills and capability of multi-tasking to meet various timelines are essential. Proven ability to work in collaboration with other service providers. Reliable transportation is essential for this position. Required to hold a “G” class license and a two-million-dollar liability policy as part of personal car insurance.

What’s in it for you?

• Rate of Pay: At Starling Community Services all salaries are categorized under a series of "bands" determined during our job evaluation process. When determining rate of pay for external hires, a candidate’s past related experience will be taken into consideration along with where others with similar experience currently fall within the band.
• Note: most new team members will start between the starting salary and the mid-point of the range.
• Job Band H (hourly wages): Min - $28.65, Mid - $31.10, Max - $35.27
• A positive work culture, inclusive workplace policies, and employee wellness initiatives
• We offer our employees the security and peace of mind that comes with enrollment in a defined pension plan with the Heath Care of Ontario Pension Plan (HOOPP). We understand the importance of financial well-being and believe that a strong pension, like HOOPP, recognizes our employees and provides a stable foundation for their future as part of the overall compensation package.
• Eligible after 3 months of employment to enroll in our Modular Health and Dental Benefits plan with Sun Life, allowing you to select the options and coverage levels that meet your individual and/or family needs.
• Access to our Employee and Family Assistance Program which provides free and confidential counselling, resources and services.
• 3 Weeks paid vacation (pro-rated to start date and hours for position; accumulated bi-weekly) + 15 hours of personal time per year.
• Paid sick time (pro-rated to start date and hours for position; accumulated monthly) to a maximum of 300 hours.
• 11 paid holiday benefits per year plus a floater day.

• Discounted GRT passes through membership with TravelWise.
• Employee Referral Incentive Program.
• Agency Orientation and Training modules.
• Professional development and tuition reimbursement opportunities.
• Responsive Leadership Training Program (leadership positions only).
• Staff appreciation events.

If you are community-focused and share our values and antiracism commitment, we want you to grow with us. Please submit your application through BambooHR, in confidence, no later than 4 pm on January 16, 2025.

This is an internal and external posting.

The Agency requires all employees to obtain a Police Vulnerable Sector Check prior to commencing employment. We require certain positions to obtain a Medical Certification.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If you don't have every single requirement and the exact level of experience listed in our description, but the skills and experience needed for the role still resonate with you, please consider applying.

If you require any support with submitting your application, or through the interview process, please contact the Human Resources department at hr@lutherwood.ca or by calling 519-707-1958 ext. 1247.