Work in Tech

The Supervisor, Third-Party Administration (TPA) will report to the Manager, TPA and is passionate about helping people while teaching them new and exciting functions within the group benefits administration business. This position will focus on making a difference in the lives of both our employees and our clients.

What you will do:

• Develop and maintain reporting/metrics to ensure the team is meeting targets and quality requirements
• Establish and enforce policies, procedures, and controls
• Set priorities, as well as manage multi-functional activities
• Coordinate employee training and provide ongoing coaching and feedback
• Liaise with the IT department to troubleshoot system issues and identify new automation opportunities
• Participate in new client implementations with other departments and bring forward creative ideas and solutions
• Participate in employee recruitment, interview, selection, and onboarding
• Adapt and implement procedures to meet changing client needs
• Resolve escalated client and member issues and communicate with key stakeholders
• Provide guidance and support to the team
• Manage conflict and problem resolution
• Facilitate communication within the department
• Lead various projects and process improvement initiatives
• Collaborate closely with other leaders and departments on matters pertaining to group administration
• Demonstrate strong leadership abilities, which includes the ability to inspire, motivate, engage, and lead employees

What you will bring:

• Post-secondary degree in a related field, such as business administration or the equivalent training acquired from a combination of relevant work experience and education
• Minimum 5 years of work experience in a field related to employee benefits
• A strong background in supervisory experience, including assisting in performance evaluations, training, and motivating employees
• Proficiency in MS Office products with advanced knowledge of Excel, Word, and PowerPoint
• Excellent written and verbal communication skills
• Strong initiative, planning, and problem-solving skills, including an ability to focus on both details and results
• Strong attention to detail, organizational, time management and prioritizing skills
• Comfortable dealing with customers and company personnel at various levels
• Ability to influence others and move towards a common vision or goal
• Comfortable presenting to groups of all sizes
• The ability to handle issues professionally and stand up well under pressure
• Strong coaching and effective leadership skills
• Proven problem solving and root cause identification skills; solution oriented
• Demonstrate good judgement, reliability, and professionalism in fast-paced environment
• Strong organizational skills, the ability to prioritize and multi-task, and the ability to manage time effectively to meet numerous, conflicting, and changing deadlines
• Sound judgement and critical thinking skills
• The ability to lead, act as a role model and motivate a team
• The ability to use tact, discretion, and maintain information in the strictest of confidence
• Bilingualism is an asset (English & French)

Who we are:

Proudly independent and Canadian-owned, Cowan Insurance Group has been a true market leader in the insurance industry since 1927. With an extensive range of product offerings and integrated commercial and personal insurance, group benefits, and wealth management solutions, we provide our clients with outstanding customized, comprehensive insurance and risk management professional advice and placement.

Recognized as one of Canada's Most Admired Cultures and a Canada's Best Managed Companies Platinum Club Member, Cowan Insurance Group's award-winning client-centric approach emphasizes innovation, excellence, and collaboration. Join our team as we prepare for our centennial celebration in 2027!

What sets us apart?

Be in good company

Integrity matters. It drives our award-winning workplace culture and fuels our collective desire to help our clients, employees, and communities thrive.

Challenge your thinking

You're valued for your passion, drive and creativity. The pace is fast but the work is meaningful, interesting, and complex, just the way you like it.

Grow together

We believe in your potential. If you’re looking to develop your expertise with learning opportunities and mentoring, we’ll make that happen.

Benefits and perks

• Competitive salary
• Participate in our comprehensive benefits plan on day one — no waiting period
• Company-matched Retirement Savings Plan
• Company-paid training and development courses
• Community involvement
• Hybrid work environment

Are you interested?

Please Apply!

This position is subject to appropriate background checks that may include, credential, employment, credit, criminal and reference checks.

While we appreciate the interest of all applicants, we will contact only those selected for interviews. If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision.

We are an Equal Opportunity Employer. Candidates will be selected strictly on the basis of an individual's technical qualifications, knowledge and experience, as they relate to the requirements of a particular position. Selections will be made without regard to: age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status, marital status, gender identity, gender expression, record of offences, sex, or sexual orientation.

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