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Advisor, Student Academic Services

Concordia University

Concordia University

Williamson County, TN, USA
Posted on Wednesday, July 10, 2024

Position Number: 50000108 / P1955
Department: Office of the Dean, Gina Cody School of Engineering and Computer Science
Grade: GR12
Campus: Sir George Williams (Downtown)

Salary: $76,468.50 - $91,341.36 per annum
Union/Association/HR Policy: CUPEU

Posting deadline: July 15, 2024

Recognized as Canada’s top university under the age of 50, and one of Montreal’s top Employers, Concordia University is the place to be if you are looking to grow, contribute and innovate in a dynamic and multicultural environment.

Be part of a community that addresses society’s big challenges, supports your personal and professional growth, and makes a real impact in building a more sustainable world.

As a member of our community, you will have access to comprehensive benefits, a defined pension plan and numerous on site well-being facilities such as a state of the art gym and health clinic as well as a variety of educational and cultural opportunities.

NOTE: This posting represents a temporary one-year contract.


Reporting to the Manager, Student Academic Services (SAS), the incumbent counsels and guides students at Gina Cody School of Engineering and Computer Science (GCS) throughout their enrollment in the programs as well as potential students interested in admission to one of the programs at GCS.


  • Advise undergraduate students and potential students on matters relating to their academic pursuits and career aspirations on daily as well as appointment basis and document the advice on the Student Information System (SIS).
  • Evaluate students’ academic records for degree and program requirements; provide advice to and counsel students with academic related problems.
  • Provide registration assistance to undergraduate students and resolve registration problems for students and departments.
  • Provide timely and appropriate responses to student requests regarding course exemption and transfer credit assessments, student exchange, visiting students, and any other requests for exceptions to University academic rules and regulations to students, faculty members and staff members.
  • Liaise with Enrollment Services and maintain active communication with students and university departments and services.
  • Participate in the scheduling of graduate and undergraduate courses at GCS according to the relevant policies, practices and procedures to the scheduling processes and all related collaboration with the appropriate Academic Personnel at the departments of the School and the University.
  • Present and handle complex requests from individual students to the Student Request Committee, and Administer, in conjunction with the Associate Dean, the Code of Academic Conduct for the GCS.
  • Process readmission applications and triage and coordinate the processing of conditional standing files; evaluate/respond to requests from students in conditional and failed standing and Coordinate the readmission workshops and presentations.
  • Pro-actively counsel/inform departments, and the student population about academic programs, rules and regulations; compile, edit and coordinate the Curriculum Letters to the undergraduate students at GCS, conduct Orientation/Advising sessions, update information on SAS website and Plan/facilitate workshops.
  • Represent the Student Academic Services team on various internal and external meetings and/or committees, which deal with advising and retention of undergraduate students.


  • Bachelor’s Degree and two to four years of related work experience in an academic setting.
  • Good knowledge (Level 4) of spoken and written English language communication skills; good knowledge (Level 4) of spoken and reading comprehension French.
  • Good knowledge (Intermediate Level) of Word, Excel and comfortable working in Windows environment.
  • Previous work experience in the area of student life and knowledge of Canadian educational and International educational systems and the University’s academic rules and regulations an asset.
  • Knowledge of the Student Information System (SIS) desirable.
  • Excellent interpersonal skills is essential; ability to deal effectively with prospective, current and former students and alumni, with faculty and staff members and on internal and external departments and committees.
  • Must have proven analytical and organization skills; the ability to work under pressure for extended periods of time, take initiative and work independently and also within a team environment.
  • Excellent communication skills in order to conduct orientation and information sessions to potential and current students.
  • Must have a proven ability to coordinate projects and work within strict deadlines.
  • Ability to work extended hours outside normal operating hours
  • Ability to work under pressure in a high volume area and to adapt to change; proven experience working in a fast paced, high pressure team environment.

Due to the volume of applications, only selected candidates will be contacted by our Talent Team.

Concordia University is an English-language institution of higher learning at which the primary language of instruction and research is English. Since this position supports academic and administrative functions of the university, proficiency in English and French, as indicated, is required.

IMPORTANT: The language and computer skills of short-listed candidates will be tested.

Territorial Acknowledgement
Concordia University is located on unceded Indigenous lands. The Kanien’kehá:ka Nation is recognized as the custodians of the lands and waters on which we gather today. Tiohtià:ke/Montreal is historically known as a gathering place for many First Nations. Today, it is home to a diverse population of Indigenous and other peoples. We respect the continued connections with the past, present and future in our ongoing relationships with Indigenous and other peoples within the Montreal community.

Employment Equity
Concordia University is strongly committed to employment equity within its community, and to recruiting a diverse faculty and staff. The University encourages applications from all qualified candidates, including women, members of visible minorities, Indigenous persons, members of sexual minorities, persons with disabilities, and others who may contribute to diversification; candidates are invited to self-identify in their applications. As part of your application, you will be asked to complete a diversity survey. This information is voluntary and any information collected for this purpose is confidential and cannot be accessed by search committees or human resources employees. Results will be aggregated and used to help Concordia achieve its goal to see all members of our community not only reflected, but welcomed, included and supported in their efforts to contribute to all areas of university life.

Concordia desires to increase diversity among its community members and we strive to make our recruitment processes as accessible as possible and provide accommodations as required for applicants. If you are contacted for an interview and anticipate needing accommodations during the process, please contact, in confidence,

Immigration Status
All qualified candidates are encouraged to apply; however, Canadian and Permanent Residents will be given priority. To comply with the Government of Canada’s reporting requirements, the University is obliged to gather information about applicants’ status as either Permanent Residents of Canada or Canadian citizens.