Work in Tech

Position Number: 50000504 / P3817A
Department: Campus Wellness and Support Services
Grade: PE196-7
Campus: Sir George Williams (Downtown)

Salary: $29.46 - $34.97 per hour
Union/Association/HR Policy: CUSSU

Posting deadline: July 18, 2024

Recognized as Canada’s top university under the age of 50, and one of Montreal’s top Employers, Concordia University is the place to be if you are looking to grow, contribute and innovate in a dynamic and multicultural environment.

Be part of a community that addresses society’s big challenges, supports your personal and professional growth, and makes a real impact in building a more sustainable world.

As a member of our community, you will have access to comprehensive benefits, a defined pension plan and numerous on site well-being facilities such as a state of the art gym and health clinic as well as a variety of educational and cultural opportunities.

NOTE: This posting represents a replacement contract until October 21, 2025.

SCOPE
Reporting to the Manager, Administrative Services, Campus Wellness and Support Services (CWSS), the incumbent provides a welcoming and caring environment for the University community by providing front-line customer service and supporting the daily operations of Health Services on both campuses.

PRIMARY RESPONSIBILITIES

• Ascertain the purpose of the consultation (or determine the patient’s need) and direct, schedule or cancel appointments with clinicians in person or by phone and bridge calls to external 24/7 resources, ex. Wellness Together Canada as required.
• Create patient’s profile in medical scheduler and on virtual consultation platform and upload or share documents as directed.
• Support virtual patients’ accounts and upload of forms to virtual accounts. Prepare correspondence for physicians and monitor the unit’s info email account.
• Prepare confidential medical dossiers for patient visits and ensure that files are complete with laboratory reports, test results and specialist’s medical reports.
• Assist patients in completing medical insurance forms for doctors’ billing and other pertinent medical forms, such as Release of Information form. Support is often provided via telephone or email.
• Ensure all patients have valid medical coverage or provide them with information on obtaining required health insurance coverage.
• At the request of physicians, schedule follow-up appointments on test results received, contact patients by phone and email to book appointments and as required fax requests for specialist appointments to specific established providers.
• Enter and modify information in the medical scheduling and data management system. Compile medical statistical reports.
• Process and receive payments from patients for visits or other.
• Identify urgent and emergency situations and ensure that the appropriate health professionals are immediately notified.
• Sort incoming mail including patient test results, ensure that all mail receives due attention, and are attended to without delay.
• Archive inactive patients files by following established guidelines.
• Perform other duties in support of the operation of the unit.

QUALIFICATIONS
• Diploma of Collegial Studies (2 year pre-university DEC) and two to four years of related work experience.
• Previous experience working in a high-volume, service area.
• Good knowledge (Level 4) of spoken and written English in order to communicate with patients and health care professionals. Basic knowledge (Level 3) of spoken French.
• Basic knowledge of Word and Excel.
• Prior experience working with medical software.
• Keen attention to details.
• Excellent organizational, interpersonal and communication skills with the ability to deal sensitively with individuals.
• Ability to multitask and work under pressure with frequent interruptions.
• Aptitude to work in a service-oriented environment as both a member of a team and independently.
• Ability to work outside normal operating hours to cover clinical needs.
• Experience in diffusing challenging telephone or in-person interactions with rude, aggressive, or dissatisfied patients.

Due to the volume of applications, only selected candidates will be contacted by our Talent Team.

Concordia University is an English-language institution of higher learning at which the primary language of instruction and research is English. Since this position supports academic and administrative functions of the university, proficiency in English and French, as indicated, is required.

IMPORTANT: The language and computer skills of short-listed candidates will be tested.

Territorial Acknowledgement
Concordia University is located on unceded Indigenous lands. The Kanien’kehá:ka Nation is recognized as the custodians of the lands and waters on which we gather today. Tiohtià:ke/Montreal is historically known as a gathering place for many First Nations. Today, it is home to a diverse population of Indigenous and other peoples. We respect the continued connections with the past, present and future in our ongoing relationships with Indigenous and other peoples within the Montreal community.

Employment Equity
Concordia University is strongly committed to employment equity within its community, and to recruiting a diverse faculty and staff. The University encourages applications from all qualified candidates, including women, members of visible minorities, Indigenous persons, members of sexual minorities, persons with disabilities, and others who may contribute to diversification; candidates are invited to self-identify in their applications. As part of your application, you will be asked to complete a diversity survey. This information is voluntary and any information collected for this purpose is confidential and cannot be accessed by search committees or human resources employees. Results will be aggregated and used to help Concordia achieve its goal to see all members of our community not only reflected, but welcomed, included and supported in their efforts to contribute to all areas of university life.

Accessibility
Concordia desires to increase diversity among its community members and we strive to make our recruitment processes as accessible as possible and provide accommodations as required for applicants. If you are contacted for an interview and anticipate needing accommodations during the process, please contact, in confidence, hr-employment@concordia.ca

Immigration Status
All qualified candidates are encouraged to apply; however, Canadian and Permanent Residents will be given priority. To comply with the Government of Canada’s reporting requirements, the University is obliged to gather information about applicants’ status as either Permanent Residents of Canada or Canadian citizens.