Work in Tech

At GHD, we don’t just believe in the power of commitment, we live and breathe it every day.

That’s why we pledge to support and empower all of our people to make a positive impact when working hand in hand with our business to drive change. We'll help you accelerate your career and empower you with the right technology and training as you bring ideas and projects to life.

Together with your colleagues, clients and partners, you'll make an impact that is felt by all. See where your commitment could take you.

Who are we looking for?

Our office in Santiago, Chile is looking to bring onboard a ISHELP Technician – Bilingual Support to support the ISHELP group. As a ISHELP Technician you will be responsible for providing end user support and customer service for French and English-speaking clients within and across zones on company supported computer applications and platforms via voice, email and chat.

In an ever changing world, it requires creativity and innovation to stay ahead.

We’re seeking the curious, those who are stimulated by fresh thinking and a desire to shape our communities in new, positive ways.

As part of a truly global team, working on complex and rewarding projects, you'll be at the forefront of driving change.

See what the power of commitment can do for you.

Working with an energetic and high performing team, this position offers a variety of work and will see you involved in:

• Provide technical support for Server, Workstations and through remote assistance
• Assist users with application and operating system problems and resolve their computing requirements in a timely manner
• Accurately log all client requests in the Service Desk ticketing system
• In line with SLA’s, diagnose and resolve client issues related to hardware, telephone, printers, software etc. including upgrades
• Escalate and coordinate reported incidents to other relevant internal IS department (i.e. Systems, Network, Software, Security, etc.) providing appropriate background information.
• Contribute to the close-working and effective function of the IS team
• Be an active member of a supportive and customer service-oriented team
• Maintenance of network & non-network computers
• Follow standard Service Desk procedures, IS security, administration, access controls etc
• Installation & control of approved software applications being used by the company
• Ensure that all issues logged are tagged, tracked and resolved at the earliest to minimize downtime
• Perform asset management activities, both hardware and software in accordance with GHD policies and procedures.

What you will bring to the team:

• A Bachelor's Degree Engineering (Computer/Telecommunications), Computer Science/Information Technology or equivalent
• Preferably with at least 2 years Help Desk/Technical Support experience
• Industry Certification (ie MSCE, ITIL) would be desirable
• Mandatory - Good communication skills in French and English (both oral and written)
• Proficiency in MS Office applications
• Willingness to work on shifting work hours

As a multicultural organization, we encourage individual achievement and recognize the strength of a diverse workforce. GHD is an equal opportunity employer. We provide equal employment opportunities to all qualified employees and applicants without regard to race, creed, religion, national origin, citizenship, color, sex, sexual orientation, gender identity, age, disability, marital status or veteran status.

If you’re interested in this position, please submit your resume in English!

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